IT Service Desk Manager: Lead Client Support & Releases
Job in
Bristol, Bristol County, BS1, England, UK
Listed on 2026-07-13
Listing for:
Procentia - Pensions Software Solutions
Full Time
position Listed on 2026-07-13
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Project Manager, Systems Administrator
Job Description & How to Apply Below
Procentia - Pensions Software Solutions is seeking an IT Service Desk Manager to oversee the end‑to‑end operation of the Service Desk for staff and clients in Bristol. You will ensure high‑quality, consistent support, and incident, request, and problem management in line with SLAs and best practices.
Lead the service desk team, own the release management backlog, and drive continuous improvement while coordinating with internal IT and client environments to deliver secure, reliable services.
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