Microsoft Support Engineer

At Pax8 we’re looking for a Microsoft Support Engineer to join us in our Bristol office! You will j oin our Global Partner Support team and be the technical force behind the success of our partners (our customers) - solving complex challenges and keeping our marketplace platform running seamlessly!

If you thrive on troubleshooting, collaboration, and delivering exceptional partner experiences, this is your chance to make a real impact

As our Microsoft Support Engineer - you will be the trusted technical partner behind our partner (our customers) ecosystem - solving challenges, guiding partners, and keeping our marketplace platform running smoothly. You’ll collaborate across teams and vendors to resolve issues, support our marketplace operations, and deliver an outstanding customer experience every dayLet’s look at your day to day as a Microsoft Support Engineer:

Act as the first escalation and troubleshooting point for productivity vendor solutions (e.g., Microsoft), owning investigation and issue resolution for vendor product problems impacting our customers

Triage incoming support cases, working with Tier 2 specialists on complex issues to ensure timely and effective resolution

Create and maintain knowledge base articles while identifying recurring issues and collaborating with Product and Engineering teams on long term improvements

Act as the main point of contact for partners, providing clear updates, managing expectations, and ensuring a positive support experience

Build strong relationships with partners and collaborate cross-functionally with internal teams to deliver seamless support

Stay current with platform updates, industry trends, and best practices while continuously seeking opportunities to improve and grow

You'll be the ideal Microsoft Support Engineer for us if you have:

Advanced demonstrated skillset in a technical support or customer support role, ideally in a SaaS environment

Understanding of key technologies used by MSPs and marketplace vendors, espicially Microsoft (if you have Crowd Strike, Sentinel One, Bitdefender, Bit Titan, etc. experience that would be a plus)
Experience supporting Managed Services Providers (MSPs) or within a similar partner driven ecosystem is preferred.

Familiarity with marketplace platforms and the operations involved (e.g., orders, billing, migrations)
Proficiency with tools like Microsoft Outlook and MS Teams for email and team communication

Strong problem-solving skills, including the ability to troubleshoot technical issues quickly and effectively

Balance immediate fixes with long-term solutions, ensuring sustainable improvements across processes and systems

Collaborate effectively with cross-functional teams and external partners to achieve shared goals

Stay proactive, adaptable, and motivated to learn in a fast-paced, dynamic, and evolving environment

In order to fulfil this role you should be resident in this country with a valid right to work.

We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points! We believe in cultivating an environment where there are a diversity of perspectives.

We review and acknowledge every application using real humans - please look out for a response from us to your application in your inbox but check spam too!

If you struggle to get “time out” we’re happy to accommodate early/late conversations and interview times or if you have any queries you can ring Will , the talent partner managing this role on +  DDI (No Agencies Please).Anti‑fraud and candidate authenticity

At Pax8, we care deeply about building genuine, trust-based relationships — starting with how we hire.

To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about — we're excited to meet you.

We also use thoughtfully applied AI-enabled tools to support…