IT Support & Infrastructure Engineer

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the Play Station brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world.

Our role at SIE is to create and nurture the experiences under the Play Station brand, a name synonymous with entertainment excellence and creativity.

We are looking for a highly experienced IT Infrastructure & Support Engineer to join the Development Tools IT Team at Sony Interactive Entertainment. This senior hands‑on internal IT role supports approximately 120 users across Bristol and Dublin, most of whom are developers and highly technical staff. You will work as part of a small IT team responsible for local support, infrastructure operations, security remediation, monitoring and project delivery.

The role is ideal for an experienced senior support engineer, infrastructure support engineer, systems engineer or 3rd line engineer who enjoys broad technical ownership and hands‑on problem solving.

• Act as a senior technical escalation point within the local IT team.
• Take ownership of complex 2nd and 3rd line support tickets.
• Troubleshoot advanced Windows desktop, Linux and MacOS endpoints, servers and infrastructure issues.
• Support Windows 11 laptops, desktops and developer workstations.
• Provide support for Linux and MacOS endpoints.
• Support Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, file services and Remote Desktop Services.
• Assist with local domain administration and Group Policy improvements.
• Support VMware administration, including managing and building virtual machines and managing ESXi hosts.
• Support migration to Proxmox hypervisor.
• Troubleshoot issues involving DNS, DHCP, VLANs, routing, switching, VPNs and firewalls.
• Support a Juniper switching and Palo Alto firewall environment.
• Collaborate with global SIE teams where services are centrally managed.
• Support vulnerability remediation and patching using KACE, Qualys and Domo.
• Investigate patch failures and work with users to resolve remediation issues.
• Support endpoint security processes involving Crowd Strike.
• Monitor systems and alerts using Zabbix and help shape and improve IT alerting processes.
• Support backup and recovery processes using Commvault.
• Create and maintain documentation, troubleshooting guides and runbooks in Confluence.
• Support infrastructure improvement projects and collaborate with wider internal IT functions.
• Guide and support the Desktop Support Engineer where appropriate.
• Help reduce IT friction for a highly technical developer user base.

• Proven experience in a senior 2nd line, 3rd line, infrastructure support, systems support or similar role.
• Experience collaborating with wider support and technical teams.
• Excellent Windows 11 support and troubleshooting skills.
• Hands‑on Windows Server support and administration experience.
• Experience with Active Directory and Group Policy.
• Good understanding of DNS, DHCP, file services and permissions.
• Good networking fundamentals, including subnets, VLANs, switching, routing, VPNs and firewalls.
• Hands‑on VMware administration experience.
• Confidence managing and building virtual machines.
• Understanding of patch management and vulnerability remediation.
• Strong analytical and problem‑solving skills.
• Confidence investigating issues thoroughly rather than simply escalating.
• Experience taking ownership of complex technical issues.
• Strong written and verbal communication skills.
• Good documentation habits.
• Ability to prioritise work in a busy technical environment.
• Willingness to work across support levels in a small team.
• Confidence supporting highly technical users.
• A genuine interest in improving systems, processes and infrastructure…