Platforms Technical Lead

Platforms Technical Lead

Location: Bristol

Salary: Up to £57,000

Contract: Permanent, Full Time

Our client is looking to recruit a Platforms Technical Lead based in Bristol on a full time, permanent contract basis. The Platforms Technical Lead plays a key role in ensuring the organisation's business‑critical technology platforms remain secure, resilient, and fit for the future.

The Platforms Technical Lead provides technical leadership across a range of enterprise technologies, including Microsoft 365, Azure, Entra , Intune, Exchange Online, SharePoint, Teams, and Defender. This role acts as a senior technical escalation point, coordinates third‑party managed service providers, and supports the delivery of projects, operational improvements, and technology initiatives across the organisation.

• Act as the technical lead and key point of contact for third‑party vendors and service providers, ensuring solutions align with business and technical requirements.
• Manage escalated technical issues, coordinating internal teams and external partners to deliver timely resolutions in line with service standards.
• Support and enhance the organisation's security, governance, and compliance frameworks, including vulnerability management and system patching.
• Maintain and develop identity and access management solutions, including SSO, MFA, automated provisioning, and security baselines.
• Lead the creation, review, and continuous improvement of technical processes, documentation, test plans, and operational playbooks.
• Monitor platform performance, security, and resilience, managing alerts and driving proactive service improvements.
• Provide technical leadership during major incidents, conducting root cause analysis and implementing preventative measures.
• Support the design, implementation, testing, and transition of new systems, platforms, and technology projects.
• Act as a technical escalation point for the Digital Services team, providing expert guidance across the organisation's platforms, systems, and websites.

• Strong experience working with and managing third‑party vendors, service providers, and stakeholders to deliver effective IT services.
• Excellent knowledge of Microsoft technologies, including Microsoft 365, Azure, Entra , Intune, Exchange Online, SharePoint, Teams, Defender, Active Directory, Windows Server, and Power Platform.
• Proven experience developing and implementing IT governance, security, and operational best practices, including vulnerability management and compliance processes.
• Solid understanding of infrastructure technologies, including networking, Wi‑Fi, firewalls, email security, backup, disaster recovery, and identity and access management.
• Experience supporting IT operations and projects, including service desk environments, monitoring tools, testing, troubleshooting, and technical project delivery.
• Proactive, positive, and collaborative, with a strong can‑do attitude and commitment to delivering excellent outcomes.
• A confident problem‑solver, able to work through complex challenges, ambiguity, and evolving business requirements.
• Self‑motivated and capable of independently investigating, troubleshooting, and implementing technical solutions.
• Strong communicator with excellent stakeholder management skills, able to build relationships, work effectively as part of a team, and meet deadlines.
• Adaptable and inquisitive, with a passion for continuous learning, emerging technologies, and driving service improvements.
• Successful DBS check.

• Family‑friendly policies such as enhanced maternity and paternity pay
• Private medical insurance and healthcare cash plan
• Access to online GP services
• Generous pension plan
• 25 days annual leave increasing with service
• Hybrid and flexible working opportunities
• Life assurance
• Menopause support
• A commitment to ongoing learning and development opportunities, including support with professional study and memberships

Our client is an equal‑opportunity employer and is working to create a more diverse and inclusive workplace that celebrates diversity and creates equity among its employees. They encourage applications from candidates of all backgrounds. If you require reasonable adjustments at any part of your application, please get in touch.