AV Support Engineer

Our client is a leading specialist in the design, installation and support of Audio-Visual solutions across the education, government and corporate sectors. With almost 50 years of experience and a nationwide presence, they are recognised for delivering innovative AV environments and exceptional service.

They are now building a dedicated on-site support team for a major city-centre university campus and are looking to recruit two experienced AV Support Engineers to play a key role in its success.

Working within a small team you will support a wide range of AV technologies across teaching spaces, meeting rooms, conference facilities and specialist environments. This is a hands-on role focused on ensuring systems operate reliably, users are supported effectively, and service levels are consistently achieved.

Key Responsibilities

• Provide day-to-day technical support for AV systems across a large university campus.
• Deliver user familiarisation and operational guidance on newly commissioned AV systems.
• Diagnose, troubleshoot and maintain a broad range of networked AV hardware and software.
• Manage incidents, service requests and updates through Halo ITSM and agreed SLA processes.
• Carry out equipment installations, replacements, relocations and system modifications as required.
• Work closely with installation teams, remote support specialists and manufacturer su...