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IT Support Analyst – CA
Job in
Bristol, Bristol County, BS1, England, UK
Listed on 2026-07-24
Listing for:
Proactive.IT Appointments Limited
Full Time
position Listed on 2026-07-24
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
IT Support Analyst
Milton Keynes, Buckinghamshire, England | Permanent | £35k per year + Bonus
We are looking for a well‑organised and proactive 1st/2nd Line IT Support Analyst to join our team.
Key Responsibilities- Manage and prioritise IT support tickets using Jira.
- Respond to and resolve user incidents and service requests.
- Provide 1st and 2nd line technical support across hardware, software, and systems.
- Escalate complex issues where required and maintain accurate ticket updates.
- Experience in 1st and/or 2nd line IT support.
- Strong working knowledge of Jira.
- Excellent organisational and communication skills.
- Ability to manage multiple tasks and work effectively under pressure.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation.
We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website (Use the "Apply for this Job" box below)./
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