Infrastructure Support Engineer

• Management of WIMS and OSD for desktop environment
• Development and creation a standard WIM image
• Production of OSD task sequencing for various H/W platforms
• Assistance in testing of newly created SOE’s
• Troubleshooting of SOE or build-related issues
• Liaising with suppliers in the correction of faults and the implementation of software and hardware fixes and upgrades
• Documentation of all technical solutions within the Service Desk knowledge base
• Provision of technical support and training to 1st and 2nd Line Service Desk Analysts
• Testing and documentation of new hardware
• Writing of user documentation to support the front office hardware and software infrastructure
• Investigation into new product and solutions including recommendations
• Creation of group policies and administration of existing ones
• Analysis, management, and deployment of Microsoft patches to the desktop environment

• In depth knowledge of Microsoft client operating systems (Windows 10/11)
• Active Directory and GPO’s
• Microsoft SCCM
• Microsoft Group Policy administration
• Extensive experience of working in a desktop support environment
• Knowledge of WIMS & their management
• Experience in System Centre Configuration Manager (SCCM), Assessment and Deployment Kit (ADK) and Microsoft Deployment Toolkit
• Network Infrastructure
• Ability to manage & create documents which are professional & articulate
• ITIL awareness
• Successfully complete high level government vetting

Demonstrates expertise in managing Windows Imaging and Configuration, including the development of standard WIM images and OSD task sequencing. Proficient in Microsoft SCCM, Active Directory, and Group Policy administration, with a strong focus on desktop support and technical documentation.

• Microsoft SCCM
• Windows 10/11
• Active Directory
• Group Policy Administration
• WIMS Management

• WIMS Management
• OSD Task Sequencing
• Microsoft SCCM
• Windows 10/11
• Group Policy Administration
• Network Infrastructure
• Assessment and Deployment Kit (ADK)
• Microsoft Deployment Toolkit
• Troubleshooting
• Technical Documentation

• Professional Documentation
• Training
• Communication

• ITIL Awareness
• Government Vetting