Service Transition Manager

Service Transition Manager
Bristol
£45,000 + company bonus
We have an exciting opportunity for a Transition Manager to join an established managed services provider in Bristol.
Working within a team of 2 Service Transition Managers, this is a brilliant opportunity for an experienced Service Transition Manager to take ownership of end-user and endpoint service transitions, driving smooth handovers into BAU and ensuring organisations experience seamless, disruption-free change.
Acting as the single point of accountability across delivery, operations and business leadership, youll shape ITIL-aligned transition plans that keep stakeholders informed, risks controlled, and services ready for go-live.

Key Responsibilities:

Build and deliver transition and business-integration plans.
Coordinate Service Owners, Architects, PMs and Operations for handover deliverables.
Ensure runbooks, service design packages, SLAs/OLAs and knowledge articles are complete and approved pre-go-live.
Manage ELS and formal transition into BAU support.
Integrate new technologies and managed-service vendors into the operational ecosystem.
Support hardware refreshes, endpoint security rollouts and collaboration platform migrations.

What You Bring:

Proven experience managing IT service transitions in End User / Endpoint / Digital Workplace environments
Strong  ITIL  knowledge across Service Transition, Service Operation and Change Enablement
A track record delivering operational readiness, ELS and BAU handovers in enterprise IT
Excellent stakeholder engagement and influencing skills
Strong planning, organisation and problem-solving abilities
Experience creating and maintaining project plans and transition artefacts
A proactive approach to risk management, quality delivery and continuous improvement
Successful applicants can expect a salary of circa £45,000, as well as a company-wide bonus scheme, pension, 25 days holiday and opt-in healthcare benefits.
Please include your current location on your CV or application. Applications without a location may not be considered. If you are relocating, please state both your current location and your intended relocation area.