E2E Service Architect

This job is with Capgemini, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

The E2E Service Architect will design, define, and govern the end-to-end service architecture for a large-scale, multi-national Network Management Service for a satellite-based cellular broadband network. This role is pivotal in shaping the operational model (NOC, SOC, Service Desk, OSS), integrating multi-vendor systems, and ensuring compliance with stringent sovereignty, security, and performance requirements.

In this role you will play a key role in:

• Architectural Leadership
• Tooling & Automation Strategy
• Governance & Compliance
• Stakeholder Management

Required Experience

• Experience in E2E service architecture, network assurance, or telecom operations, preferably in a strategic or E2E Architect-level role.
• Expertise in designing and implementing OSS/BSS solutions for complex telecommunications environments (NOC, SOC, Service Desk).
• Proven experience with Service Now implementation, particularly Telecoms Service Management and Operations Management modules.
• Understanding of satellite and non-terrestrial network (NTN) operations.
• Demonstrated experience with AIOps concepts (anomaly detection, event correlation, RCA) and integrating OSS systems using TMF Open APIs and RESTful APIs.
• Familiarity with EU sovereignty requirements (GDPR, NIS2) and multi-vendor SIAM environments.
• Experience with telecom topology/service dependency modeling, graph databases, and data aggregation/cleansin

Preferred Certifications

• TM Forum Open API or Autonomous Networks certification.
• ITIL v4, Dev Ops, or SRE certification.
• Relevant OSS, cloud, or data engineering certifications.

If you're excited about this role but don’t meet every requirement, we still encourage you to apply, your unique experience could be just what we need.

• Open access to digital learning platforms​
• Active employee networks promoting diversity, equity and inclusion like Out Front, Cap Ability or Women@Capgemini​

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Capgemini is proud to be a Disability Confident Employer (Level
2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:​

• Declare they have a disability, and ​
• Meet the minimum essential criteria for the role.​
• Please opt in during the application process.​

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Capgemini. Make it real.

• All roles will require a level of security clearance; BPSS OR Security Clearance OR Developed Vetting. ​
• You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We havebuilt a representative and welcoming environment, for everyone.

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.

The Group reported 2025 global revenues of €22.5 billion.​

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