Senior Service Architect

Package:  70,000 - 80,000 (salary dependent on experience) + Benefits Role :
SF20458

Are you ready to be part of the future? At QinetiQ, we’re not just imagining tomorrow we are creating it. From cutting-edge defence technology to ground-breaking innovations our mission is to empower and protect lives. Join us as a Senior Service Architect at any of our main UK sites, where you will have the opportunity to work with cutting-edge technology in partnership with some of the most brilliant minds.

The Role As a Senior Service Architect, you will be working in a both internal and customer facing role working across QinetiQ’s service portfolio designing the service wrapper to provide service support and management for customer solutions and managed service propositions into customers and key markets.

Day-to-day, you’ll work with customer-facing teams to design and deliver service integration, support and management models to meet customer requirements and service or solution deliverables, following the principles and processes within the Service Design and Transition framework.

Your responsibilities will include:

Leading and providing expert guidance on Service Management and Service Design & Transition, helping shape best practice across the Service Design team and wider business Collaborating with customer-facing teams to define service wrappers, support models, and service requirements for new customer solutions and service offerings Acting as a Subject Matter Expert in bids and proposals, identifying customer and business requirements and ensuring appropriate support models and associated costs are defined Developing, maintaining, and promoting SD&T frameworks, policies, processes, templates, and documentation to support consistent and effective project and programme delivery Engaging and influencing stakeholders to ensure SD&T processes are understood, adopted, and aligned with organisational governance requirements  Leading the transition of services into live operation, working closely with Service Desk, Technical Operations, and SD&T colleagues to ensure operational readiness and ongoing support capability

Essential experience of the Senior Service Architect:  Significant Experience in Service Design Transition and Service Architecture within large, complex organisations

The ability to mentor and lead others on the subject of service design and transition

Excellent negotiation skills

Previous experience in converting customer business needs to solutions involving business Service Design and Portfolio Management Proven experience identifying improvement to service delivery ensuring we are adding value to the services we provide to our customers

The ability to influence stakeholders and engage with customers across various positions and levels

Essential qualifications for the Senior Service Architect:

ITIL V3/ITIL4 foundationITIL V4 Managing Professional (Desirable)
We value difference and we don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you.

This role is 37 hours per week based at any of our main UK sites with a minimum average site attendance of three days per week. Customer travel is required.

Multi-SiteQinetiQ operates state-of-the-art facilities across the UK that focus on defence, security and technology innovation. These facilities enable QinetiQ to conduct a wide range of research, testing and development activities that support both military and civilian applications helping to advance technology and support national security. Why Join QinetiQ?

As we continue to grow into new markets around the world, there’s never been a more exciting time to join Qineti

Q. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.

As a QinetiQ employee, you’ll experience a unique working environment where teams from different backgrounds, disciplines and experiences enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to…