Service Consultant

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Package: £55,350 – £61,500 (salary dependent on experience) + Benefits

Role : SF20707

Are you ready to be part of the future? At QinetiQ, we’re not just imagining tomorrow we are creating it. From cutting-edge defence technology to ground-breaking innovations our mission is to empower and protect lives. Join us as a Service Consultant at either our Malvern, Bristol, Farnborough or Boscombe Down site, where you will have the opportunity to work with cutting-edge technology in partnership with some of the most brilliant minds.

As a Service Consultant, you will sit within the Service Consultancy Team operating as both an internal and external customer facing specialist. You will provide expertise across QinetiQ’s full-service portfolio, focusing on contributing to Bid and Pre-Bid activities.

Day-to-day, you’ll work collaboratively with customer facing teams, designing and delivering service integration, support, and management models throughout the full-service lifecycle including engaging with stakeholders, and associated delivery partners to support the development of operationally sound and compliant solutions

• Acting as the SME for service lifecycle activities, supporting bids, proposals, and support model development with cost estimates
• Gathering and assessing customer and business requirements to shape effective service solutions
• Ensuring all proposed services align with Service and Technical Operations policies, standards, and processes
• Collaborating with SD&T, Service Operations, and Technical Operations teams throughout the service design process
• Supporting the development and approval of comprehensive service design packages
• Enabling successful service transition through effective planning, readiness, and cross-functional coordination

• Significant experience in Service Design, Service Architecture, and Service Development across large and complex organisations
• Previous experience leading or contributing to bid and pre-bid activities, producing high-quality service inputs, support models, and costed responses
• The ability to engage and influence senior stakeholders, customers, partners, and internal teams across multiple organisational levels
• The ability to produce service artefacts including service models, integration diagrams, service design packages, operational documentation, and high-level plans
• Previous experience providing operational assurance within service delivery and service management environments across complex programmes
• Experience applying knowledge of service governance, interface models, organisational design, and cross-functional service dependencies

• ITIL 4 certification or ITIL certifications beyond foundational level

We value difference and we don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you.

This role is 37 hours per week based at either our Malvern, Bristol, Farnborough or Boscombe Down site with a minimum average site attendance of three days per week. Travel to customer sites will be required.

QinetiQ operates state-of-the-art facilities across the UK that focus on defence, security and technology innovation. These facilities enable QinetiQ to conduct a wide range of research, testing and development activities that support both military and civilian applications helping to advance technology and support national security.

As we continue to grow into new markets around the world, there’s never been a more exciting time to join…