Implementation Engineer

Location: West of England

Implementation Engineer page is loaded## Implementation Engineer locations:
Coldharbour Lane, Bristol:
United Kingdom - Bristol time type:
Full time posted on:
Posted 4 Days Agojob requisition : R58088
*
* Job Summary:

** Intelliscape, part of Modaxo, delivers intelligent transport systems used by UK local authorities to improve safety, reduce congestion and support enforcement operations.

Join our team as an Implementation Engineer and take ownership of delivering tailored technology solutions, working closely with customers to configure, test, and implement innovative software and hardware systems.

This is a hybrid role based from our North Bristol office, with at least three office-based days each week and some travel to customer sites when projects or support activities require it.
*
* Job Description:

** Working closely with Project Managers, customers, internal technical teams and external partners, the Implementation Engineer helps ensure that new systems, upgrades and product changes are delivered accurately, efficiently and to the agreed customer requirements.

The role also provides second-line incident support, taking ownership of more complex technical issues escalated by the Service Desk. This includes investigating faults, progressing incidents through to resolution, keeping stakeholders informed and coordinating escalation to specialist teams where required.

This is a varied and hands-on role. Priorities and activities will change according to customer, project and operational requirements. The successful candidate will therefore combine practical technical ability with a flexible approach, personal ownership and a strong commitment to delivering an excellent service to both internal and external customers.
** Delivery & Implementation
*** Configure, implement and test software and hardware solutions in line with customer requirements.
* Support Project Managers throughout the delivery lifecycle, providing technical expertise and identifying risks or dependencies.
* Prepare systems for deployment, ensuring they are fully tested, documented and ready for operational use.
* Work with customers, third-party suppliers and integration partners to deliver successful project outcomes.
* Support customer acceptance, go-live and handover activities.
** Incident & Technical Suppor
** t* Provide second-line support for incidents and service requests escalated by the Service Desk, taking ownership of assigned tickets from investigation through to resolution or agreed escalation.
* Investigate faults, identify root causes and implement appropriate resolutions or workarounds.
* Take ownership of assigned tickets, ensuring they are progressed, updated and resolved within agreed service levels.
* Escalate issues to specialist teams where needed, while maintaining oversight until the next step, workaround or resolution is agreed.
* Identify recurring issues and contribute to permanent corrective actions and service improvements.
** Customer & Site Engagement
*** Build professional and effective relationships with internal and external customers.
* Attend customer sites to support implementation, testing, training and technical investigations.
* Provide clear updates and technical guidance to both technical and non-technical stakeholders.
* Support Field Service Engineers and other operational teams when required.
* Represent Intelliscape professionally during all customer interactions.
** Continuous Improvement
*** Maintain accurate configuration, testing and support documentation.
* Contribute to process improvements across implementation, testing and support activities.
* Share technical knowledge and best practice with colleagues.
* Provide feedback on products, tools and processes to improve customer outcomes.
** Person Specification
**** Essential
* * Candidates should be able to demonstrate:
* Experience with in a technical, engineering, system integration or technology-based environment.
* Experience configuring, implementing, supporting or testing software and hardware systems.
* Experience investigating and resolving technical issues using a structured approach.
* Strong customer service and communication skills.
* Ability to work across multiple activities and adapt to changing priorities.
* Ability to document work accurately and maintain attention to detail.
* Full UK driving licence and willingness to travel to customer sites when required.
** Desirable experience
*** CCTV, ANPR, traffic enforcement or intelligent transport systems.
* Customer facing…