Managed Services Engineer

We're recruiting for a Managed Services Engineer to join a growing managed services team in a newly created role. This position sits at the heart of service delivery and will focus on improving automation, security, monitoring, patch management, and endpoint management across a diverse customer base.

This is an excellent opportunity for a senior engineer with a background in MSPs who enjoys solving complex technical challenges, driving service improvements, and building scalable solutions that make a measurable difference. You'll work closely with technical, projects, support, and service delivery teams to improve operational standards and enhance customer outcomes.

• Leading the development and improvement of managed service standards, processes, and tooling.
• Designing and maintaining automation workflows using Power Shell, APIs, and platform-native automation tools.
• Acting as a senior technical escalation point for complex infrastructure, endpoint, security, networking, and backup issues.
• Driving improvements across patch compliance, monitoring, security, onboarding, and backup resilience.
• Managing and optimising RMM platforms, monitoring policies, alerting thresholds, and reporting capabilities.
• Supporting service design, technical consultancy, and pre-sales activities where required.
• Working closely with internal teams to identify opportunities for operational improvement and automation.

• Significant experience within an MSP or managed services environment.
• Strong technical knowledge across:
• Microsoft 365
• Windows Server
• Entra  / Active Directory
• Networking & VPN technologies
• Endpoint management
• Security & monitoring solutions
• Experience working with RMM and PSA platforms.
• Power Shell scripting and automation experience.
• Experience improving service delivery across multiple customer environments.
• Excellent troubleshooting and customer-facing communication skills.

• Experience with endpoint security and MDR/EDR platforms.
• Backup and disaster recovery technologies.
• Firewall and network security experience.
• Exposure to vulnerability management and security compliance tooling.
• Experience with enterprise wireless networking environments.

• 31 days holiday including bank holidays.
• Option to buy and sell annual leave.
• Private Medical Insurance.
• Life Insurance.
• Employee Assistance Programme with 24/7 support.
• Virtual GP access and wellbeing platform.
• Cycle to Work and electric vehicle schemes.
• Paid volunteering leave.
• Retail, travel, gym and leisure discounts.
• Ongoing opportunities to influence and shape service delivery within a growing technology business.

Code - INDITND

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.