Claims Handler​/customer service advisor

Job Title:

Claims Handler

Location:

1-2 Days in Bristol
Salary: £26,000 - £30,000 (no insurance experience required)

Hours:

Full-time, 35 hours per week (Monday–Friday) 6 months contract with the view to go perm
Job Reference: 2303
My client is a dynamic, specialist insurance business operating in a highly regulated environment where quality, integrity and expertise matter. They are passionate about delivering fair, efficient and transparent claims outcomes, and we’re looking for a Claims Handler to join our growing Operations team and play a vital role in that mission.

If you thrive in a fast-paced environment, enjoy problem-solving, and want to make a real difference to customer outcomes, this is an opportunity to elevate your career.

The Role As a Claims Handler, you’ll manage insurance claims from first notification through to final settlement. You’ll combine technical accuracy with empathy and outstanding service, ensuring every claim is handled fairly, compliantly and efficiently.
This role is perfect for someone who enjoys balancing customer interaction with analytical decision-making, while managing multiple claims and delivering consistently high standards.
What You’ll Be Doing Claims Handling & Decision-Making
Receive and register new claims via phone, email and electronic systems
Gather, review and validate all supporting documentation
Assess policy coverage and determine claim validity
Make settlement decisions and clearly communicate outcomes
Maintain accurate records and robust audit trails

Customer & Stakeholder Experience
Act as a trusted point of contact for customers and business partners
Build strong, professional relationships with key stakeholders
Guide customers clearly and confidently through the claims journey
Deliver timely, empathetic communication at every stage

Investigation & Assessment
Identify and investigate complex or potentially fraudulent claims
Work collaboratively with business partners, legal representatives and external experts

Compliance & Continuous Improvement
Ensure claims are handled in line with internal policies and regulatory requirements
Identify and manage complaints in accordance with agreed processes
Contribute ideas to improve claims handling efficiency and quality

What We’re Looking For Experience & Knowledge

Experience in insurance, claims handling or customer service (desirable)
Understanding of insurance products and policy wordings
Familiarity with claims management systems and Microsoft Office Skills & Attributes

Excellent communication and interpersonal skills
Strong attention to detail with analytical decision-making ability
Confident managing multiple cases and meeting deadlines
Calm, professional and resilient under pressure

What You’ll Get
Competitive salary package
Remote working with regular opportunities for in-person collaboration
Exposure to a specialist, regulated insurance environment
A collaborative team culture focused on quality and continuous improvement