Legal Expenses Insurance Claims Handler

About The Role

We’re looking for a Claims Handler to join our Legal Services team, where you’ll manage legal expenses insurance claims from initial set‑up through to conclusion.

The core function of this role is to set up, assess and handle claims for legal expenses insurance clients. You will also manage the related administration in line with internal policies and procedures and within regulatory framework.

This is a fantastic opportunity to develop your claims expertise within a supportive, fast‑paced environment, working closely with customers, solicitors, and key stakeholders.

This role will be delivered on a flexible hybrid model of working three days from home and two days at our Bradley Stoke office.

• Earnings That Motivate – enjoy a competitive salary plus automatic enrolment in our ‘Owning It Together’ Colleague Share Scheme – a unique opportunity to share in RAC’s future success and be rewarded for the exceptional work you deliver.
• Tools to Drive Your Future – get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings.
• Time Off That Matters – enjoy 25 days annual lave, plus bank holidays. We also support work‑life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments.
• Financial Security & Perks – pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long‑term.
• Wellbeing That Works for You – our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it.
• Extras That Make a Difference - access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you’ll automatically join our Colleague Share Scheme, giving you a stake in our collective success.

• Reviewing and assessing claims, ensuring that they meet the policy criteria.
• Referring claims to our panel solicitors in line with policy terms and declining claims where appropriate.
• Managing customer expectations concerning process and timescales from the point of initial contact through to claim conclusion.
• Reviewing documentation from clients and being able to identify missing information needed to complete the claims assessment process.
• To provide accurate policy application and guidance to all clients, colleagues, corporate partners and solicitors on all products/policies provided by and/or serviced by RAC LS.
• To build and maintain relationships with clients, panel solicitors and corporate partners to continuously improve the service provided and meet the client’s needs.
• Ensure that authorised costs and accruals are consistently updated in line with internal policies and procedures to accurately reflect the level of risk exposure.
• Proactively manage the billing process for all LEI products by accurate reconciliation of data and timely processing of payments in line with our internal procedures.
• Ensure all bills received are reviewed and challenged where appropriate.

To be considered for this role a good working knowledge of legal expenses insurance products for both home and motor is desirable but not essential as full training will be given. You will need to possess the following;

• The ability to organise and manage own workload with minimal supervision.
• Excellent written and telephone communication skills.
• A broad range of IT skills including knowledge of Microsoft Office Tools & Applications.
• Understanding of Data Protection regulations and general compliance obligations in capacity of the role.
• Experience of working as part of a team whilst also having the ability to use your own initiative and work to strict deadlines.
• Commercial awareness.
• Minimum of 6 months in a regulated claims environment is desirable.

For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that the RAC is a place where support, ambition, and opportunity go hand in hand.

We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.