Client Service Specialist- Pension

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Client Services Specialist

Pensions

HEBW Howden Employee Benefits & Wellbeing

From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market.

Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Role Overview:

Howden are seeking a Client Services Specialist to achieve success for our clients. This role specifically focuses on delivering exceptional client service within our Pensions team and how operationally we can underpin and support our client’s needs.

Role Responsibilities :

• Provide pension administrative servicing support for our pension clients, working collaboratively alongside the Pension Consultancy Team and inline with the client’s Scope of Service agreement
• Complete work for scheme renewals or market reviews in line with clients’ requirements, collation, and analysis of results in appropriate format and support the Consultancy Team with report production
• Monitor insurers’ performance on behalf of clients and challenge insurer as appropriate to resolve any issues
• Deal with client queries (verbal and written) in line with service level agreements and liaise with insurers where necessary to deliver this
• Update all internal systems as per process ensuring we remain compliant
• Ownership of and proactive management of your workload
• Manage client relationships in conjunction with the Consultancy team to support retention & growth opportunities
• Provide peer review support as necessary.

Role Requirements:

• Strong prioritisation and work management skills
• Excellent attention to detail
• Ability to communicate clearly and efficiently (both verbally and written) with clients, insurers, internal and external stakeholders
• Strong ability to work collaboratively with colleagues
• Good understanding of all Group Pension providers in the current market
• Good understanding of industry regulations, compliance requirements and technical specifications
• Good understanding of the Employee Benefits sector and its associated products
• Experience of working with an Employee Benefits Consultancy or with an Insurance Provider is preferred but not essential
• RO1 & RO4 held, this is preferred but not essential. The business will support you in working towards this
• Motivated with a strong desire to learn about the Employee Benefits industry and specifically the Group Pension sector.

What do we offer in return?

A career that you define. Yes, we offer all the usual rewards and benefits - including great healthcare provision, a wide variety of wellbeing offers, competitive salary, generous pensions and more - but we know you expect all that. 3 What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals.

We want people who want to make a difference – not just in the workplace, but in the industry and in the wider community.

Our Culture:
People First

We’ve travelled far since opening our first office in 1994. Back then we were local experts – based in London, with direct access to the…