Senior Claims Assessor

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role

We currently have a vacancy for a Senior Claims Assessor in the claims department in Bristol, Salisbury or Peterborugh. This role involves making fair, correct, efficient decisions whilst hitting our targets as well as effectively assessing claims in at least one or more of the following areas, depending on the business need:
Income Protection & Waiver of Premium, Critical Illness, Permanent Total Disability and Death claims.

What you’ll be doing

• Making admittance and medical decisions and make recommendations within admittance authority for declines / terminations / mis-representation.
• Proactively manage a nominated portfolio of claims.
• Liaising with claimant(s) throughout the claims process and thoroughly investigate all claims, requesting and using appropriate medical and other evidence to assess the claim proactively within the agreed service standards
• Making recommendations to develop innovatively the Comp...