Senior Claims Executive - FI​/D&O

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down head-hunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

This exciting opportunity is primarily based in Bristol with the flexibility of occasional hybrid working.

Senior Claims Executive – Financial Institutions and Directors & Officers

The Legal, Technical & Claims team supports various business divisions within the Financial Lines Group and beyond. You will handle a caseload of complex claims for large Financial Institutions and other major corporations (including cyber, professional indemnity, and directors’ & officers’ coverage). Key responsibilities include managing claims from start to finish, attending client meetings and contributing to data and risk management initiatives.

• Determine your own work priorities and activities in line with agreed plans to ensure the achievement of personal and team objectives.
• Manage assigned projects and contribute to other projects as required
• Provide relevant management information to senior management
• Develop strong relationships within the insurance market
• Negotiate with markets to achieve the best outcome for the client
• Maintain any ongoing delegated authority contracts appropriately and cost effectively
• Present claims to underwriters, dealing with queries, providing feedback and responding appropriately to clients, insurers and relevant internal departments.
• Review and prepare correspondence regarding notifications and claims to ensure that products and cover best meet the client’s risk requirements, business objectives and compliance requirements.
• Keep clients and insurers informed of developments relating to notifications and claims, liaising with third parties as necessary.
• Investigate and resolve queries from clients etc, following these through to resolution and keeping all parties informed throughout the process.
• Ensure up to date records are always maintained on the Group systems
• Interpret instructions and issues arising, and then implement actions according to policies and procedures
• Collaborate with the team on new business pitches, including reviewing policy wordings and providing technical analysis
• Contribute to thought-leadership articles, seminars and training sessions
• Keep informed of all legal and regulatory developments relevant to the division/department
• As a more experienced member of the team, will assist less able team members with their personal development, where required
• Actively undertaking personal development to ensure up to date knowledge and understanding of best practice
• Remain aware of external, industry, legal and regulatory developments etc to ensure practice and outputs are of a sufficiently high standard
• Keep informed of all legal and regulatory developments relevant to the Operating Entity/Group

• Has significant previous Claims based experience (essential), ideally with an international broker
• Has previous Claims based experience of either Financial Institutions or Directors & Officers claims (desirable)
• Good understanding general principles of insurance.
• Good understanding of London market operations (Lloyds and company markets)
• Understanding of company…