Technical Claims Handler

Permanent | 35 hours per week | Monday–Friday (2 days in the office)

There are Claims Handler roles where you simply manage your own caseload.

This isn’t one of them.

We’re partnering with a fast-growing specialist insurance business in Bristol that is continuing to invest in and grow its claims function.

They’re looking for an experienced Technical Claims Handler who can become a go-to technical expert within the team — handling the more complex claims yourself, while supporting and developing the wider claims team.

It’s an excellent opportunity for an experienced Claims Handler who enjoys the technical side of claims
, wants greater responsibility and likes helping others make better decisions.

What will you be doing?

Handling complex claims

• Own more complex, high-value and technically challenging claims from notification through to settlement
• Assess policy coverage, liability, quantum and overall claims strategy
• Review reserves, indemnity decisions and settlement outcomes
• Identify potential fraud, coverage concerns and claims requiring escalation
• Ensure claims are handled fairly and consistently in line with FCA requirements and insurer mandates

Becoming the team's technical point of contact

• Act as the first point of referral for technical and procedural queries
• Support Claims Handlers with complex customer issues and disputes
• Provide technical guidance and coaching
• Help improve decision‑making and technical capability across the wider team

Quality assurance & sign-off

• Review and approve claims decisions within delegated authority
• Carry out QA reviews and provide constructive feedback
• Ensure decisions are properly evidenced and documented

Payments & financial controls

• Review and authorise claim payments within agreed authority limits
• Monitor reserves, settlements and indemnity payments
• Identify potential leakage, anomalies and financial risks
• Support claims expenditure governance and reconciliation

Developing others

• Support onboarding and training of new Claims Handlers
• Deliver technical coaching and knowledge‑sharing sessions
• Identify knowledge gaps across the team
• Help develop training materials and guidance
• Promote best practice and continuous development

What are we looking for?

You’ll already have significant insurance claims experience and strong technical knowledge.

Ideally, you’ll bring:

• Strong understanding of policy interpretation, indemnity, liability and settlements
• Experience handling complex or higher‑value claims
• Experience working within delegated authority and payment approval frameworks
• Knowledge of FCA requirements and claims best practice
• Experience mentoring, coaching or technically supporting other Claims Handlers
• Strong decision‑making and analytical skills
• Excellent attention to detail
• Confidence explaining technical claims decisions to customers, colleagues and stakeholders
• Experience with claims management systems and reporting tools

Why consider it?

This is a chance to join a growing, modern insurance operation where you’ll have significantly more influence than simply managing a caseload.

You’ll become a key technical resource within the claims function, have exposure to more complex work, help develop the wider team and play a part in improving processes and claims performance as the business continues to scale.

If you’re currently a Senior Claims Handler, Technical Claims Handler, Claims Specialist or an experienced Claims Handler ready for more responsibility, I’d be keen to speak with you.