Senior Correspondence Officer

Senior Correspondence Officer at The Royal Household.

This range is provided by The Royal Household. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

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It’s drafting a letter that someone will never forget.

It’s working in a team with a shared and unique purpose, engaging with the public whilst supporting The King’s role. This is what makes working for The Royal Household so exceptional.

Thousands of letters are addressed to The Monarch and Royal Family every year. Working as part of the Correspondence team, your challenge will be to ensure that each one receives a timely and well composed response.

Key Responsibilities:

• With operational responsibility for a specific portfolio, you’ll support your team in responding to letters sent by the public regarding social, community and national matters, and draft bespoke responses that answer varying and often unique queries.
• Working with fellow Senior Correspondence Officers, you’ll provide vision, leadership and direction to support the department’s overall goals.
• You’ll remain focused whilst processing a large number of letters, ensuring that the right response is delivered at exactly the right time.
• A natural team player, you’ll help review practices and drive continuous improvement, aiding in the creation of guides and best practice to meet the needs of the team.
• Recording and monitoring all correspondence, you’ll be proud of the impact your work has, and this will drive you to deliver consistently high standards.
• A capable and experienced administrator, you will have excellent written and verbal communication skills.
• As a proven leader, you motivate and develop a team to deliver to a consistently high standard.
• Well organised in your approach to work, you’ll be capable of processing a large volume of correspondence to meet regular deadlines.
• Proactive with lots of initiative, you’ll be confident drafting letters and will also have strong IT skills that you’ll be able to adapt to bespoke systems.
• Possessing a keen eye for detail, you’ll always deliver work with faultless accuracy.
• Above all, you will enjoy working collaboratively with your team, learning from those around you, and contributing to the success of the department.

We know that to deliver our best work; we need to feel at our best. That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.

• Enjoy 25 days annual leave, rising to 30 days (plus bank holidays) dependent on the length of time you have worked for us.
• Our excellent non-contributory pension plan (we’ll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day.
• Flexible and hybrid working varies across different roles, and we’ll discuss the options available to you that will suit both your job requirements and individual preferences.
• We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing.
• Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.

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