Materials Controller

Key Responsibilities

Coordinate the end-to-end spare parts process across key departments, from order entry through to dispatch.
Organise the daily workload for picking, packing and dispatch through daily order book reviews with Commercial and Planning representatives.
Review incoming orders daily, including quotation status, requested and promised delivery dates, and stock availability.
Support the Planning team with work order activities where required, ensuring the timely purchasing of parts through the MRP system.
Respond quickly to critical customer orders, including those requiring same-day dispatch.
Collaborate with departments across the matrix structure to identify and implement process improvements that meet or exceed customer expectations.
Collect, collate and maintain daily KPI data to demonstrate process performance.
Record daily exceptions to support continuous improvement and management reporting.
Assist the Planning team with work order activities to ensure the timely fulfilment of spare parts orders.

Education and Qualifications

Training and experience in the effective use of ERP systems is essential.
Training or experience with Kardex systems is desirable.
Previous exposure to order fulfilment operations is preferred.

Professional

Skills and Abilities

Effective communicator with the ability to influence others and deliver positive customer outcomes.
Strong organisational and planning skills.
Computer literate, with the ability to interpret, analyse and present data.
Capable of working accurately and efficiently within a fast-paced environment.
Strong understanding of stock control, order processing and dispatch activities.

Personal Qualities

Brings enthusiasm, pace and energy to the role and wider business activities.
Demonstrates excellent attention to detail and a customer-focused mindset.
Sets and maintains the high standards expected by the end customer.
Remains calm and clear-thinking in high-pressure situations.
Self-motivated and leads by example.
Disciplined and controlled when working to tight deadlines.
Adapts positively to change and views it as an opportunity for development.
Encourages cooperation and knowledge-sharing to ensure the team works effectively.
Constructively challenges existing processes and suggests practical improvements.
Demonstrates commitment to implementing change despite setbacks or obstacles