Workshop Controller

Key Responsibilities Workshop Planning & Scheduling Coordinate and schedule all planned maintenance, inspections, servicing and repairs.

Allocate work effectively to Workshop Technicians and Mobile Technicians.

Monitor workshop loading and labour utilisation to maximise efficiency and productivity.

Prioritise maintenance activities in line with operational requirements.

Ensure all work is completed within agreed timescales.

Vehicle & Asset Maintenance Coordinate preventative maintenance programmes for all fleet vehicles and refrigeration assets.

Assist in reducing vehicle downtime and improving fleet availability.

Monitor vehicle and refrigeration equipment defects and ensure timely rectification.

Ensure all scheduled maintenance activities are completed in accordance with company standards and manufacturer recommendations

Breakdown & Incident Management Manage customer defect reports, breakdowns and repair requests.

Coordinate roadside assistance and recovery providers where required.

Ensure incident management systems are updated accurately and promptly.

Communicate repair progress and expected completion times to relevant stakeholders.

Compliance & Documentation Ensure all maintenance, servicing and inspection documentation is completed accurately and retained in accordance with company procedures.

Support compliance with:

DVSA regulations

Operator Licence requirements

Roadworthiness obligations

Company maintenance policies

Ensure PMIs, MOT preparations and statutory inspections are completed on time.

Maintain accurate fleet records within workshop management systems.

Parts Procurement & Supplier Management Source and procure parts in a timely and cost-effective manner.

Liaise with approved suppliers to ensure availability of parts and services.

Monitor parts expenditure and identify cost-saving opportunities.

Process purchase orders and maintain procurement records.

Reporting & Administration Produce and maintain daily:

Workshop reportsVOR reports

Fleet availability reports

Maintenance progress reports

Escalate issues impacting operational performance.

Maintain accurate records and management information.

Cost Control Assist in controlling workshop maintenance expenditure.

Monitor repair costs against approved budgets.

Support warranty recovery processes where applicable.

Identify opportunities to improve cost efficiency.

Recharge & Invoicing Administration Support the Depot Manager and Workshop Team in the day-to-day operation of the fleet.

Assist with vehicle allocation and fleet availability planning.

Provide administrative support during peak operational periods.

Respond to customer and supplier enquiries relating to fleet maintenance and compliance.

Always promote excellent customer service and professional communication

Customer Service Deliver a high standard of internal and external customer service.

Ensure operational teams receive timely updates on vehicle status.

Build effective working relationships with customers, suppliers and colleagues.

Health, Safety & Environmental Promote a positive health and safety culture.

Ensure compliance with company health, safety and environmental procedures.

Report accidents, incidents and near misses promptly.

Skills, Knowledge &

Experience:

Essential

Experience with in a fleet maintenance, workshop or transport environment.

Strong planning, scheduling and organisational skills.

Effective verbal and written communication skills.

Good problem-solving and decision-making abilities.

Understanding of commercial vehicle maintenance processes.

Good computer literacy including Microsoft Office.

Knowledge of fleet compliance requirements.

Full UK Driving Licence.

Desirable Experience within the transport, logistics or rental industry.

Experience using workshop or fleet management systems.

Knowledge of refrigeration equipment maintenance.

Understanding of Operator Licence regulations.

Technical vehicle maintenance qualification.

Personal Attributes Highly organised and methodical.

Proactive and self-motivated.

Strong attention to detail.

Professional and approachable.

Reliable and dependable.

Flexible and adaptable.

Customer-focused.

Strong team player.

Able to work effectively under pressure.

Committed to compliance, accuracy and continuous improvement.
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