General Duties Operative

JLL empowers you to shape a brighter way
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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Join JLL's dynamic team serving one of the world's largest banking and financial services organisations with a network spanning more than 50 countries and territories. We're seeking talented professionals who thrive in fast-paced environments and are eager to drive meaningful change. This is an outstanding opportunity to work alongside industry experts that help shape the future of workplace strategy for a globally recognised institution.

Whether you want a career that could take you to the top or an exciting new direction, we offer opportunities, support and rewards that will help you stand out, fulfil your potential, and ultimately make your mark on something truly exciting.

The General Duties Operative is a facilities support role responsible for maintaining building operations, cleanliness, and overall workplace functionality. This position may include Experience Associate (XA) duties, supporting both the physical environment and employee/visitor experience.

Please note, this is a part-time role from Monday to Friday, working 30 hours a week.

• Perform general building maintenance tasks including minor repairs, fixture replacements, and equipment checks
• Conduct routine inspections of facilities to identify maintenance needs or safety hazards
• Respond to service requests and work orders promptly
• Assist with setting up and breaking down meeting rooms, events, and conferences
• Monitor and maintain building systems (lighting, HVAC, plumbing) and report issues to technical teams
• Support move management activities including furniture assembly and space reconfiguration
• Maintain inventory of supplies and equipment

• Ensure cleanliness and tidiness of common areas, meeting rooms, restrooms, and work spaces
• Perform cleaning duties as required to maintain hygiene standards
• Manage waste disposal and recycling programs
• Restock consumables (paper products, cleaning supplies, pantry items)

• Serve as a friendly point of contact for employees and visitors
• Welcome guests and provide directions or assistance as needed
• Coordinate hospitality services including catering, beverage service, and amenity management
• Support workplace events and employee engagement activities
• Monitor and respond to service requests through facility management systems
• Assist with meeting room bookings and technology setup
• Maintain professional appearance of reception areas and communal spaces

• Follow health and safety protocols and procedures
• Report safety hazards, incidents, or equipment malfunctions immediately
• Ensure compliance with building regulations and company policies
• Participate in emergency response procedures as trained

• Provide excellent service to building occupants and visitors
• Handle inquiries and resolve issues efficiently and professionally
• Communicate effectively with facility management teams and vendors
• Maintain positive relationships with all stakeholders

• High school diploma or equivalent
• Previous experience in facilities, maintenance, hospitality, or customer service roles preferred
• Experience in commercial office environments is advantageous

• Basic handyman/maintenance skills
• Strong customer service orientation
• Excellent communication and interpersonal skills
• Ability to prioritize tasks and work independently
• Physical ability to lift and move items (typically up to 25-50 lbs)
• Flexible and adaptable to changing priorities
• Professional appearance and demeanor
• IT Proficiency

• Knowledge of building systems and equipment
• Experience with facility management software or work order systems
• Understanding of health and safety regulations
• First aid certification

• Part-time position with standard business hours (may include early mornings or occasional evenings for events) - Monday to…