Senior Funeral Director

Position:
Senior Funeral Director

Location:

R Davies and Son Funeral Directors, Bristol Job Type: 38.33 Hours per week Salary: £33,000 per annum We are looking for a compassionate and committed Senior Funeral Director to join our team at R Davies and Son as someone who takes pride in supporting families with care and professionalism. You will play a key leadership role in overseeing funeral arrangements, guiding and developing your team, and building strong relationships with local partners and the wider community to ensure every service is delivered with respect and excellence.

Why This Role Matters As a Senior Funeral Director, you will be responsible for team performance, development, and operational leadership, supporting the Cluster Manager in achieving business objectives. This role ensures consistent compliance, client satisfaction, and staff excellence, fostering a culture of empathy, professionalism, and continuous improvement. Your Impact and Responsibilities As a Senior Funeral Director, you lead by example, guiding families with empathy and professionalism, while supporting your team to do the same.

You'll spend around 70% of your time delivering and overseeing services, and the rest managing the day-to-day operations of one or more branches, including the team. You'll be responsible for ensuring high standards of care, training, service delivery, and local marketing, creating a culture where your team is proud of the work they do and families feel informed, respected, and looked after.

As a Senior Funeral Director, you will:
• Deliver complex funeral arrangements with professionalism - ensuring all funeral arrangements are respectful, appropriate, and reflect the client's wishes
• Oversee branch standards and ensure timely, high-quality care of the deceased
• Participate in an out-of-hours on-call rota (including nights/weekends) to support families - providing out of hours support, including dignified collection and transfer of the deceased into care.
• Lead on recruitment, onboarding and ongoing performance reviews, undertaking regular 121's
• Ensure back-of-house teams have responsibilities, and ensure seamless scheduling and service coordination
• Support the Cluster Manager in overseeing branch performance, audits, and compliance processes
• Identify service gaps and recommend improvements to processes and training
• Take responsibility for ensuring funeral plan banks are replenished
• Ensure all team members are Funeral Plan Consultant (FPC) trained. Skills and Knowledge
• Comfortable leading and motivating a team to uphold the highest standards of professionalism, presentation, and service delivery.
• Empathetic, service-oriented, and committed to excellent client outcomes
• Understanding of the nature of the role and is prepared to assist families whenever needed, ensuring continuous care and operational effectiveness.
• Able to follow strict procedures, maintain accurate records, and ensure adherence to legal and company regulations.
• Confident working independently and thrives on delivering results.
• Flexibility to work evenings, weekends and on-call.
• Understanding of operational efficiency, service offerings, and financial considerations within the funeral industry.

What We Offer
• Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue a qualification through our apprenticeship programme.
• Bonus Potential:
Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
• Private Medical Cover:
You'll have access to comprehensive Bupa private medical cover, because looking after you is part of how we care.
• Life Assurance Cover:
Enjoy peace of mind with our life assurance cover, securing your family's future.
• Health & Wellbeing Programme:
Benefit from an employee assistance programme that supports your health and wellbeing.
• Holiday Allowance:
Start with a generous leave entitlement of 30-33 days per year, inclusive of Bank Holidays.
• Pension Scheme:
Plan for the future with our contributory pension scheme, helping you…