IFM Facilities Manager

Retail Facilities and Maintenance Manager

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Better places, thriving communities. Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.

• Our promise to our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
• Our culture – our core values and how we behave.
• We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
• We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of the company. We treat others as we would like to be treated. We are proud to work for Mitie.
• We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers, and keeping our promises is in our DNA.
• Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
• Our customers' business is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

• Manage and deliver the Facilities Management services for the agreed (Soft and Hard) – Tier 1 offices/Tier 2 offices/Tier 3&4 offices and allocated branches ensuring the team, Mitie Service Lines and 3rd party suppliers maintain and repair the services of the facility in line with the clients' contractual requirements, agreed timescales and budget.
• Report to the IFM Regional Facilities Manager and work closely alongside Head of Operational Excellence, DMO, Operational Performance Team, Engineering SME, Projects and dedicated building/regional Service Line Leads to ensure operation resilience, customer satisfaction (NPS), P&L responsibility, implementation of best practice, standardisation and consistency, continuous improvement.
• Ensure internal, customer governance model fully adhered to for the offices and branches monitoring KPI failures.
• P&L responsibility £1+ million.
• 3rd party supplier management ensuring no compliance failures.
• Commercial Acumen:
  Successful liaison with client stakeholders mapping avoiding operational escalations.
• Management of any building incident.
• Build of business cases, desired outcomes and project plans and dependencies through scope planning, schedule development, resource planning, cost budgeting.
• Manage building Facilities Management service delivery and relationship management with key building stakeholders for Office. Develop strong working relationships with the key business stakeholders to fully understand their requirements.
• Manage Health and Safety ensuring processes and procedures are adhered to creating a safety culture.
• Manage and deliver the FM services to a high standard working in a matrix with LBG colleagues/stakeholders, LBG business divisions, Mitie Businesses and departments such as Procurement, Projects, etc.
• Management of risks and mitigations through the T1, T2 management network.
• Identify and report any business/operational risks following processes.
• Proactively undertake daily/weekly building inspections and report and defects identified via helpdesk ensuring timely resolution within agreed SLA's and ensure building is ‘fit for purpose'.
• Pro-actively manage the delivery of property integration plans managing and resolving any business issues throughout via the PWR process.
• Support property integration plans in conjunction with the business and other property teams that support both the property exits and business needs, in line with LBG Workplace Strategy Programme.
• Identify/deliver opportunities to deliver continuous improvement liaising with Line Manager to ensure consistency across the portfolio.
• Manage building budget within building to within cost scope/ identify any scope creep/ costs outside of budget and follow change control process for any contractual changes with approvals in place before execution.
• Any under/overspends to be clearly identified and communicated.
• Clear understanding and sound knowledge of the FM sector and the regulatory framework within which the sector is required to work, which balances a focus on LBG offices.
• Manage building KPIs, control actions, audit actions and oversight requirements to ensure they are within the 'appetite' of both LBG and Mitie.
• Support continual advance of the Mitie team/Service Lines within policy, procedures, and delivery.
• Ensure training is achieved within the required timeline with no failures.
• Support the IFM Regional Facilities Manager in…