Agency & Corrections Team Leader

Description Motability Operations are currently recruiting for an Agency & Corrections Team Leader to join our team in Bristol on a full-time, permanent basis. As the Agency & Corrections Team Leader, you will play a key role in ensuring the accuracy and integrity of financial data across the business, while maintaining strong and effective relationships with external agencies. Your primary responsibility will be to lead and supervise a team of eight analysts responsible for agency debt management and financial corrections, supporting the wider business in resolving discrepancies, correcting financial records, and mitigating financial risk.

You will oversee the day-to-day operations of the Agency & Corrections team, ensuring workloads are effectively managed and priorities are aligned with business needs. Managing a team of eight, you will conduct regular 1:1s, performance reviews, and appraisals, creating tailored development plans to support individual growth and team capability. By setting clear performance objectives, monitoring key performance indicators (KPIs), and providing regular feedback, you will drive high standards of accuracy, efficiency, and accountability within the team.

You will ensure robust processes are in place to support accurate financial corrections, clear audit trails, and reliable reporting. There will be elements of the team's day-to-day activities where you will be required to step in and directly action work, particularly where issues are complex, time-critical, or require additional expertise. This will require a sound understanding of debt management processes, agency interactions, and financial correction principles to ensure continuity of service and timely resolution.

In this role, you will support the Finance Operations Manager with activities such as forecasting, budgeting, data analysis, and supporting KPMG audits throughout the year, ensuring the business has a clear and accurate view of agency debt positions, financial corrections, and potential exposure. You will proactively identify trends, risks, and improvement opportunities within large and complex data sets, ensuring audit readiness and compliance at all times.

Building and maintaining strong working relationships with external agencies will be a critical aspect of the role. You will act as a key point of contact for agencies, resolving issues collaboratively and ensuring timely and accurate information exchange. As a team leader, you will work closely with internal MO functions, including Finance and In Life Services, and other relevant teams.

You will contribute to cross-functional forums, provide input into dashboards and reporting, and help drive continuous improvement across end-to-end financial correction and agency processes. Qualifications We are looking for a confident and experienced people leader with a strong background in financial corrections, credit control, and data analysis. You will have a solid understanding of how financial data flows through the business and how agency interactions impact overall financial accuracy, audit requirements, and risk.

You will be comfortable working with large and complex data sets, analysing trends, identifying root causes, and making clear, evidence-based recommendations. You will have the ability to translate data insights into practical actions that support forecasting, budgeting, and audit activity. You will be motivated to lead, inspire, and develop a diverse team, adapting your leadership style to suit individual needs while maintaining consistent standards.

Strong communication skills are essential, as you will regularly engage with senior management, internal stakeholders, and external agencies to resolve issues and support audit processes. Minimum criteria:
• Proven experience in people management
• Demonstrable experience in financial corrections and credit control
• Strong data analysis skills, including working with large and complex data sets
• Experience supporting internal or external audits
• Ability to interpret financial data and provide clear insights and recommendations
• Excellent communication and stakeholder management…