Business Improvement Manager

Business Improvement Manager

Driver and Vehicle Standards Agency

Apply before 11:55 pm on Tuesday 27th January 2026

📍

Location:

Bristol, Newcastle-upon-Tyne, Nottingham, Swansea (Hybrid)

💷 Salary: £35,663 - A Civil Service Pension with an employer contribution of 28.97%

🕒 Contract Type:
Permanent – Flexible working, Full-time, Job share, Part-time

Join DVSA as a Business Improvement Manager and play a key role in driving change and innovation. You’ll support the Senior Lead and People Directorate to champion a business, people, and digital-focused approach to improvement. From optimising systems and processes to embedding a culture of continuous improvement, you’ll help make the organisation smarter and more efficient. Working across teams, you’ll manage change activities, assess readiness, and ensure successful delivery of improvements that benefit both the business and our people.

Top Responsibilities

* Support the Senior Lead – Innovation & Support, Systems & Services and the wider work of the People directorate, in championing a business, people, and digital-focused approach to changes and improvements.

* Support the development and delivery of a range of business improvement interventions, including the integration and optimisation of digital systems and processes, to achieve improved outcomes by applying the DVSA change and improvement strategy principles in understanding the impacts of change on the business and our people.

* Support the creation of a continuous improvement culture within the DVSA, helping to make the business better, smarter, and more efficient, engaging with colleagues and empowering them to better support and accept changes and improvements.

* Support the wider business to identify improvements to processes and services, and work with project teams to develop the change readiness assessment in support of the transition of changes from project to business as usual.

* Manage effective change and improvement activities and help relevant business areas to plan and deliver those activities necessary to achieve the full benefits realisation of changes and improvements.

* Support and develop engagement with staff and their line managers across all the directorate change and improvement networks.

Benefits

* Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here

* 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).

* 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.

* Access to the staff discount portal.

* Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.

* Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.

* 24-hour Employee Assistance Programme providing free confidential help and advice for staff.

* Flexible working options where we encourage a great work-life balance.

About you

To be successful in this role you will need to have the following experience:

* Experience of implementing change and improvement initiatives to support the delivery of project, continuous improvement, or business as usual activities

* Experience of managing stakeholders to identify, assess, and influence positive changes and improvements to realise appropriate benefits

* Experience of applying a people-focused approach to change and improvement management

* Experience of working as part of a team to deliver changes and improvements

* Knowledge of change and improvement initiatives, tools, and techniques

* Experience of supporting digital transformation or implementing digital systems in a business change context

How to Apply

👉 Read the full job description and apply using the link provided.

This Final date to receive applications at 23:55 on Tuesday 27th January 2026