Registered Service Manager

Key Tasks
1. Provide effective leadership
2. Maintain business levels
3. Manage the services provided
4. Manage resources
5. Manage people
6. Manage information
7. Manage energy
8. Manage quality. Duties and Responsibilities
1. Provide Effective Leadership 1.1 Represents the organisation to relevant outside bodies, organisations, institutions and individuals. Ensures that the organisation, especially the services it provides, is well recognised, particularly within the local community and those who have, or may have an impact upon the business level. 1.2 Accepts responsibility and is accountable for all day-to-day activities and provides an example to be followed by others, creating an open, positive and inclusive atmosphere.

In employment terms, acts as the final arbiter and mediator (e.g. in grievance situations) and will decide upon dismissals and/or appeals as determined by the appropriate policy/procedure statements.
2. Maintain Business Levels 2.1 Researches the position and attitude of all client groups in relation to the Organisation, the services it provides and the staff that provide the services. Uses the results of this research to continuously improve the standard of service provided through feedback to staff members and key stakeholders. 2.6 Ensures that the organisation has sufficient literature to meet day-to-day requirements and that the Statement of Purpose, Service User Guide, etc are accurate, up-to-date, regularly reviewed and distributed effectively.

3. Manage the Services Provided 3.3 Ensures that all activities and services are delivered in a manner, and in an environment that is sympathetic and conducive to the provision, at all times, of safe systems of work, and not likely to endanger the health and safety or welfare of anyone who provides or receives such services. 3.4 Defines values and policies which take into account the requirements, expectations, policies and interests of the organisation.

Ensures that key operational policies (e.g. Abuse, Support Plans, support of clients, Recruitment, Police Checks, Complaints Procedure etc) are written, maintained, and available to employees and clients as appropriate. 3.5 Formulates strategies, measurable objectives and detailed action plans designed to achieve the financial and operational targets of the organisation. Ensures support for strategies, objectives and plans through consultation and negotiation with stakeholders and other interested parties.

3.6 Regularly and frequently seeks the views of individual clients, their carers etc. on the content and implementation of the Personal Support Plan and takes these into account in initiating and making changes to the plan.
4. Manage Resources 4.3 In response to the development of new services, or, for example, client's needs and requests, prepare reports/proposals on the planning, purchase or usage of premises, equipment, labour etc. 4.4 Ensures the availability, at all times, of supplies needed for day-to-day activities, taking advantage, where appropriate, of preferential prices and discounts, agreed with suppliers. Keeps stock on hand at an efficient level, and ensures that all stock is adequately recorded and accounted for.

4.5 Controls expenditure against targets. Reviews all financial and management information, taking note of both positive and negative variations. Analyses variances and determines corrective actions, as appropriate. 4.6 Assists with the preparation of the organisation’s budget.
5. Manage People 5.3 Gains the support, trust and confidence of colleagues by providing adequate communication, consultation and involvement in key areas of activity and decision-making. Minimises personal conflicts by ensuring that values, standards of behaviour and performance are understood and observed, and that problem areas are discussed and dealt with. 5.4 Ensures that the manpower and skill mix requirements are reviewed frequently, in line with agreed levels of service and operational demands.

Monitors staff usage, supervision and control, taking action, where possible, to ensure a close match between manpower availability and need. 5.6 Delegates responsibility…