Housing Manager

Position: Supported Housing Manager (Permanent)
Supported Housing Manager

Role Type:
Permanent
Salary: £38,000 per annum

Hours:

Full-Time 40hrs per week (Between hours of 08:00 and 20:00)

Location:

Bristol

Role Overview :

We are seeking an experienced Supported Housing Manager to lead one of our local service teams delivering accommodation-based support, including a specialist pathway for individuals and families experiencing multiple disadvantage and severe multiple disadvantage.
This is a hands-on leadership role. You will manage and develop a team delivering intensive housing management and tailored support, while also holding a small, complex caseload yourself.
You will bring strong experience of working with people affected by homelessness, mental ill-health, substance misuse, offending histories, and other complex needs. You will champion strength-based and trauma-informed practice, fostering a culture that empowers residents to achieve sustainable independence and outcomes beyond expectations.
This is an exciting opportunity to shape and develop a growing service, ensuring high performance, innovation, and excellence across all areas of delivery.

Key Responsibilities:

Leadership & Service Delivery

Lead, motivate and develop a high-performing supported housing team.
Foster a culture of inclusion, reflective practice and continuous improvement.
Conduct regular 1:1s, objective setting and appraisals, supporting professional development.
Participate in an out-of-hours managers on-call rota.
Ensure strong oversight of safeguarding, service quality, compliance, health & safety and property standards.
Monitor and drive performance against KPIs and contractual targets.
Manage relevant budgets effectively and responsibly.
Act as a senior point of contact for serious incidents and complex cases. Support & Resident Outcomes

Embed strength-based and trauma-informed approaches across the service.
Support staff to develop robust, outcome-focused support plans and risk assessments.
Maintain oversight of caseloads to ensure appropriate and effective levels of support.
Promote proactive, meaningful engagement with residents.
Work collaboratively with statutory and voluntary sector partners to maximise outcomes.
Maintain high standards of safeguarding practice at all times.
Champion non-judgemental, harm-reduction approaches. Intensive Housing Management

Oversee referrals, assessments and onboarding processes.
Ensure effective rent management, housing benefit administration and income maximisation.
Support residents with welfare benefits, budgeting and tenancy sustainment.
Ensure regular property inspections and compliance requirements are met.
Promote independent living skills, including repairs reporting and money management.
Maintain accurate digital records across housing and support systems. Partnership & Performance

Build strong relationships with local authorities, commissioners and partner agencies.
Represent the service at multi-agency meetings and case reviews.
Prepare and present accurate performance data and reports.
Engage proactively in local homelessness and supported housing networks. About You

Proven experience leading teams within supported housing or homelessness services.
Extensive experience working with individuals and families facing homelessness and multiple disadvantage.
Strong knowledge of safeguarding, housing benefit, Universal Credit, and tenancy management.
Experience delivering accommodation-based, intensive housing management services.
Demonstrable expertise in trauma-informed and strength-based approaches.
Confidence working in complex, high-risk environments in a balanced, non-risk-averse way.
Strong ICT skills and experience using digital case management systems.
Excellent written and verbal communication skills.
The ability to motivate, challenge and inspire both staff and residents. Additional Requirements

Full UK driving licence and access to a vehicle for business use.
Willingness to travel nationally when required.
Enhanced DBS check required.

What We Offer

The opportunity to shape and grow a specialist supported housing service.
A collaborative and mission-driven working environment.
The chance to make a meaningful and lasting difference in people’s lives.
Ongoing professional development and leadership support.
For more info, please contact Nathan Jackson on (phone number removed) or apply now