Service Delivery Team Lead

Location:

Assembly, Bristol, United Kingdom Salary:
Competitive with excellent benefits
** Recruiter:
Trevor Newman
**** Career Grade: E
**** Internal Closing Date: 18/03/2026**##
** Why this job matters
** You will be accountable for the building of complex and evolving delivery plans for Field Engineering teams, making sensible, commercial decisions to support service performance, and mitigate risk.##
** Our leadership standards
**** Looking in:*
* ** Leading inclusively and Safely
** I inspire and build trust through self-awareness, honesty and integrity.  
** Owning outcomes
** I take the right decisions that benefit the broader organisation.
** Looking out:*
* ** Delivering for the customer
** I execute brilliantly on clear priorities that add value to our customers and the wider business.  
** Commercially savvy
** I demonstrate strong commercial focus, bringing an external perspective to decision-making.
** Looking to the future:*
* ** Growth mindset
** I experiment and identify opportunities for growth for both myself and the organisation.  
** Building for the future
** I build diverse future-ready teams where all individuals can be at their best.
** A FEW POINTS TO

NOTE:

** Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the

Job Description , please apply anyway - you may just be the right candidate for this or other roles in our wider team.
** BENEFITS
* ** Annual On target bonus 10% (personal and company multipliers)
* BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
* Life Assurance
* Direct share scheme
* Exclusive colleague discounts on our latest and greatest BT broadband packages
* 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
* My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers
* Discounted EE TV including TNT Sport and the NOW Entertainment membership
* Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
* Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
* 25 days annual leave (not including bank holidays), increasing with service with buy holiday option
* equal family leave:  receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
* Volunteering days so you can give back to your local community
* Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’##
** What you’ll be doing
*** You will lead and motivate the team members on the processes and procedures required to be followed to deliver field operations with accurate, deliverable work.
* Clarify and agree Network Field Services business / delivery priorities and use to set team direction.
* Own delivery performance:
Identify performance concerns and lead team to undertake structured problem solving to continuously improve performance. Accountable for being able to articulate how the plan is delivered to Regional and Patch leads but also what this means to the business.
* Build and maintain relationships across own organisation, and where appropriate, the wider unit
* Own and progress escalations until completed to customer / internal stakeholder satisfaction
* Own issues that cannot be resolved by team members, working with Demand Owners and wider Networks stakeholders to agree corrective action
* Work with Key Programme Delivery Managers and Enablement Managers…