Symptomatic Breast Care Support Manager

Job Overview

The Breast Care Support Manager is a key role leading on cancer and RTT performance delivery, day‑to‑day operational management, rota planning, and line management of administration staff, based primarily at NBT and covering the Weston General Hospital element of the service. You will line‑manage the administration team and act as the first point of contact for operational management, requiring exceptional leadership skills, organisation, and reliability.

The role coordinates Cancer and RTT performance for the Breast Service, with responsibility for managing waiting lists and utilising resources including workforce, outpatients, theatres, and Radiology. You will ensure teams book in line with the Patient Access Policy and support the service to achieve targets.

You need excellent communication skills and the ability to influence across the multi‑disciplinary team, including consultants, resident doctors, specialist nurses, theatre teams, admin staff, and managers, to resolve operational issues. The ideal candidate is hard‑working, positive, able to handle pressure, with acute attention to detail and effective problem‑solving skills. As a people manager you will get the best out of your team through strong leadership.

You will manage administrators to ensure efficient working practices, so clinic letters and associated administration are processed within timescales, including appointment booking, letter typing, cashing‑up, and pending list management.

North Bristol NHS Trust employs over 12,000 staff, providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award‑winning hospital  are a regional Major Trauma Centre and an internationally recognised centre of excellence. We are committed to building an inclusive team, welcoming applicants from all under‑represented groups.

As the support manager, you will line‑manage a team of administration staff and be the first point of contact within the department for operational management, demonstrating exceptional leadership, organisation, and reliability. You will be based primarily at Southmead Hospital but equally focused on optimising the Weston General Hospital element of the Breast Care service.

Your responsibilities include coordinating Cancer and RTT performance, managing waiting lists, and allocating resources (workforce, outpatients, theatres, radiology). You will ensure teams book in line with the Patient Access Policy and help the service achieve government targets.

You will communicate across the multi‑disciplinary team to resolve operational issues, manage risks, and provide strategic guidance. You will develop and support your team as a manager, ensuring efficient practices for processing clinic letters and related administration within appropriate timescales.

Essential criteria:

• Educated to a degree level, or equivalent level of experience of working at a similar level in operational management.
• Good information management and IT skills, including common software packages (Word, PowerPoint, Excel, Access).

Desirable criteria:

• A good level of understanding of the national context and strategy for cancer.

Essential criteria:

• Experience of managing a team and proven achievement of targets through team working.
• Experience of providing management support to senior managers and managing relationships between senior professionals.
• Experience of identifying risks, issues and dependencies.
• Proven ability to prioritise own workload and those of the team, and ability to problem‑solve.

Desirable criteria:

• Experience of operational management at a senior level.

Essential criteria:

• Exceptional interpersonal and communication skills (written and verbal), with the ability to influence, negotiate, and challenge senior clinical staff when necessary.
• Able to work on own initiative, organising and prioritising own and others’ workloads to changing and often tight deadlines.
• Effective record‑keeping and documentation.
• Ability to analyse and interpret…