Divisional Head of Aftersales

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Divisional Head of Aftersales-Jaguar Land Rover

Full-time, Monday to Friday, 45 hours per week

Benefits to include 25 days annual leave plus bank holidays (increasing with length of service), Company Car, Private Fuel, Industry Leading Pension Scheme, Colleague Discount Scheme, Ride to Work Scheme plus many more

The Role

As Head of Aftersales, you will represent Constellation and Marshall for Jaguar Land Rover across our locations. You will be expected to travel to our JLR Stores across the UK. Ideally, you will live a commutable distance to one of the stores due to the extensive travel required for this position.

This is an extremely rare opportunity to represent a leading brand in the automotive industry. Reporting to the JLR Franchise Director and working alongside a Divisional Team, you will be required to be hands-on, leading, coaching, and driving performance while ensuring our goal of customer service excellence remains the number one priority.

Why Would This Role Suit Me?

We are looking for an exceptional individual who can demonstrate a history of delivering business growth within Aftersales departments or businesses, through strong leadership and motivational skills, as well as an ability to solve problems and develop collaborative and innovative ideas to maximise the potential of the Aftersales Departments across the Division. Service Department experience is a pre-requisite however an in-depth knowledge of Parts and Bodyshop is also essential and will form a large part of the day to day responsibilities.

Key Responsibilities

• Lead and manage the Aftersales operations across all locations
• Drive performance and customer service excellence
• Coach and mentor the Service, Parts and Bodyshop Teams
• Implement innovative strategies to boost turnover and net profit growth
• Ensure compliance with company policies and standards
• Drive KPI’s and Scorecard Performance
• Increase customer retention
• Drive and improve VHC performance

Required Qualifications and Experience

• Proven track record in a Senior Aftersales Role within the automotive industry with responsibility for management and influence across multiple locations.
• Strong leadership and coaching skills
• Multi-site and remote management experience
• In-depth Parts and Bodyshop understanding
• Excellent problem-solving abilities
• Ability to inspire and motivate teams
• Commitment to delivering exceptional customer service
• Strong manufacturer relationships

Our Commitment to Diversity

Our policy is to employ the best-qualified people and provide equal opportunities for the advancement of employees, including promotion and training. We do not discriminate against any person based on gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Full-time

• Job function
  
  Management and Strategy/Planning
• Industries Retail Motor Vehicles and Motor Vehicle Manufacturing

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