Operations Leader - Marsh

We are seeking a talented Operations Leader to join our Mercer Marsh Benefits (MMB) business. The MMB business is a market leader in Health and Benefits consulting and broking. This role would focus on leading operations for the business’s client delivery segment, which is critical to delivering good client outcomes and driving business goals. This is a great opportunity for an experienced Operations Leader to have an impact and drive change and efficiencies across a business.

The segment operational leader plays a pivotal role in the business by leading and delivering effective operational management and change initiatives across the segment to support segment specific and broader business growth ambitions and operational efficiencies. The role is a key member of the segment leadership team and the central operational team and works closely with other key business partners to support delivery of both tactical and strategic goals.

The role will focus on all aspects of business operations – clients, people, process to ensure we deliver good client outcomes. The role will continually work to drive operational effectiveness aligned to the wider business goals to support profitable and sustainable business growth.

Based in London, Birmingham, Bristol or Chichester, this is a hybrid role that has a requirement of working at least three days a week in the office.

• Drive and deliver service excellence across our delivery team by
• Working with the business’ Operations Leader and the Delivery Segment Leader to agree strategic and tactical priorities for the business
• Lead and deliver on business, operational and change initiatives across the business and within segment.
• Is a key member of the segment leadership team, helping drive the overall performance of the segment and operational excellence.
• Work with the consulting and delivery community, operations team and other key stakeholders to embed business processes to improve client delivery in segment and to ensure we deliver good client outcomes.
• Lead and deliver on risk and compliance activities in segment, ensuring that the business are following all processes and compliance requirements.
• Support people initiatives across the business, working with segment leadership team and broader operations team
• Work with segment leadership team and broader business on people plan to drive engagement, retention, learning and development to support growth
• Works with offshore leadership teams to ensure effective delivery to clients and manage effective transfer of new work to those teams.
• Owns and delivers key business metrics to support decision making and management

• Experience in a senior operational role within the employee benefits consulting/broking or insurance industry is highly preferred
• Experience and understanding of service delivery and key drivers of effective service delivery highly preferred
• Ability to effectively collaborate, negotiate and drive outcomes, working with a wide range of stakeholders, to ensure delivery of business goals.
• Strong financial acumen and ability to understand and interpret business data to drive business decisions and outcomes
• Strong technical ability, with an appreciation of the business challenges and actions that will drive efficiencies
• Experience of driving business change initiatives
• Excellent stakeholder relationship and communication skills, with the ability to influence and engage key stakeholders.
• Commercial mindset
• Willingness to embrace challenges and deliver positive change.
• Excellent personal presence and credibility, with the confidence to be an excellent ambassador for the business.

• An understanding of employee benefits industry
• Understand service delivery for insurance products.

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and…