General Manager

The Role

Reporting directly to the Regional Operations Director you will take the lead in ensuring daily operations run smoothly and to the highest standard. You will ensure all company procedures are followed, wage budgets are kept on track, and every department delivers great service safely and consistently. You will coach and develop your crew, keep an eye on standards, and play a key part in making Brent Cross a brilliant place to work and visit.

You will continue to coach and grow your crew members and assist the wider business in being recognised as a Great Place to Work
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Reporting directly to the Regional Operations Director, you will be a hands‑on operator who sets the tone for the whole site. You will be on the ground, working alongside your crew — especially during busy weekends and evenings — ensuring all company procedures are followed, wage budgets stay on track, and standards are consistently high. You will lead by example, coach and develop your team, and help make Brent Cross a standout place to work and visit.

• You are a motivator with strong leadership skills.
• Your communication is top‑notch, with a leadership style that adapts to the situation and the person.
• Flexibility is your middle name; the operation runs 7 days a week, from dawn to dusk.
• You are skilled at influencing and collaborating across all levels of the business.
• Proactive organisation and time management are your strengths; promoting equality, diversity, and an inclusive work environment is second nature.
• You are knowledgeable about Health and Safety, Food, and Consumer legislation.

• Lead the team to hit all departmental KPIs, including wage ratio and financial targets.
• Foster collaboration between departments for stakeholder satisfaction and service level agreement adherence.
• Keep all departments running smoothly, maintaining top‑notch service and safety in line with Standard Operating Procedures (SOP).
• Manage departmental budgets, keeping costs within limits and maximising profitability.
• Always look for new revenue streams to boost the bottom line.
• Ensure all team members follow company policies, Health and Safety requirements, and relevant legislation to minimise risks and protect the business’s reputation.
• Offer oversight and support to prevent accidents and maintain consistency across all areas.
• Build a culture of effective people management through recruitment, performance management, training, and talent management.

As a leisure and hospitality business, peak times are during evenings and weekends. Flexibility to work during these hours is essential for this role. You may have one in three weekends off.

Apply now to be part of an amazing team! If you are shortlisted, you will receive an email from the recruitment team with next steps.

Successful applicants will be required to undergo a DBS check in accordance with our safeguarding policies.