Associate Service Delivery Manager

Job Title:

Associate Service Delivery Manager

Location:

Stoke Gifford, Bristol + Hybrid Working Arrangements

Compensation: £33,900 - £42,400 + Benefits

Role Type:
Full time / Permanent

Role

Help deliver critical digital services that keep defence operations running

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as an Associate Service Delivery Manager at our Babcock Technology Centre site.

As an Associate Service Delivery Manager, you’ll support the delivery and performance of a portfolio of IT services and contracts, ensuring they meet business needs and deliver consistent, high-quality outcomes. Working at the heart of our digital and defence operations, you will play a key role in maintaining service performance, supporting customers and enabling mission‑critical systems.

Day‑to‑day, you’ll have an exciting opportunity to develop your career in IT service management within a fast‑paced, highly regulated environment. You’ll work with internal teams, suppliers and customers, gaining exposure to service improvement, stakeholder engagement and service lifecycle management, building valuable experience in defence, digital services and engineering environments.

• Supporting the delivery and performance of IT services, ensuring SLA and KPI targets are met
• Building and maintaining relationships with stakeholders and third‑party service providers
• Producing and analysing service reports covering incident, change, release and problem management
• Supporting incident resolution, service requests and continuous improvement initiatives
• Contributing to service development, contract renewals and customer proposals

This role is full time, 35 hours per week and provides hybrid working.

• Experience working within IT service management or service delivery environments
• Knowledge of ITIL frameworks and service management standards such as ISO
  20000 or ISO
  9000
• Understanding of software support processes and service lifecycle activities
• Strong communication and stakeholder management skills across multiple levels
• Experience working in a matrix or complex organisational environment

• ITIL Foundation (or higher) qualification – Essential

The successful candidate must be a sole UK National who is able to achieve and maintain Naval Nuclear Propulsion Information (NNPPI) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels -  ().

• Generous holiday allowance
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva Digi Care+
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. There is an annual window to request this benefit. ‘Be Kind Day’ enables employees to take one working day’s paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
• Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial well‑being.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email car with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.

17/06/2026