Senior Talent Solutions Manager

Senior Talent Solutions Manager (Perm Account Management)

A senior leadership role responsible for driving the performance, development, and success of a team of permanent Account Managers. This role focuses on maximising perm revenue, strengthening account ownership, and delivering strategic growth across multiple client programmes through effective team leadership and coaching.

• Lead, manage, and develop a team of permanent Account Managers to consistently achieve and exceed revenue targets
• Set clear performance expectations, KPIs, and individual development plans aligned to perm delivery and account growth
• Coach and mentor team members through all stages of their career, supporting progression through promotion levels
• Drive a high-performance culture focused on accountability, ownership, and client impact
• Conduct regular performance reviews, pipeline reviews, and 1:1s to ensure strong individual and team delivery
• Identify hiring needs and build a scalable, high-performing perm Account Management team

• Oversee perm delivery performance across key accounts, ensuring consistent fulfilment against SLAs and revenue targets
• Manage team capacity, ensuring effective allocation of resources across accounts and roles
• Drive best practice in perm recruitment methodology, candidate management, and conversion rates
• Monitor pipeline health and performance metrics, taking proactive action to address gaps

• Own and elevate strategic client relationships through the leadership of your Account Management team
• Lead and support deep-dive account mapping to uncover new perm hiring opportunities
• Drive growth across existing accounts through cross-selling, upselling, and solution-based selling
• Support the team in converting new business opportunities within existing clients
• Lead and contribute to strategic account reviews and workforce planning sessions
• Ensure the team can effectively demonstrate value, outcomes, and success stories to clients

• Champion initiatives across DEI, employer branding, and candidate experience, embedding these into team delivery
• Ensure the team produces data-driven insights and reporting to demonstrate ROI and measurable impact
• Represent Talent Solutions in senior internal and external forums
• Contribute to wider business strategy and ensure alignment with organisational priorities

• Team perm revenue performance and pipeline strength
• Account Manager retention, engagement, and progression
• Growth of existing accounts and conversion of new opportunities
• Quality of client relationships and strategic influence