Enablement Delivery Manager

Working Style: 3 days a week in office, 2 days from anywhere

You will be accountable for the building of complex and evolving delivery plans for Field Engineering teams, making sensible, commercial decisions to support service performance, and mitigate risk.

• You will lead and motivate the team members on the processes and procedures required to be followed to deliver field operations with accurate, deliverable work.
• Clarify and agree Network Field Services business / delivery priorities and use to set team direction.
• Own delivery performance:
  Identify performance concerns and lead team to undertake structured problem solving to continuously improve performance. Accountable for being able to articulate how the plan is delivered to Regional and Patch leads but also what this means to the business.
• Build and maintain relationships across own organisation, and where appropriate, the wider unit.
• Own and progress escalations until completed to customer / internal stakeholder satisfaction.
• Own issues that cannot be resolved by team members, working with Demand Owners and wider Networks stakeholders to agree corrective action.
• Protect field from overloading with strict governance and adherence to core responsibilities.
• Be a challenger, own your decisions and communicate the rationales clearly.
• You will be responsible for helping to create an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future.
• H&S as a priority – health and safety is our number one priority – you’ll have a good knowledge of our key health and safety guidelines, and you’ll be able to demonstrate a good understanding of why we always take health and safety extremely seriously.

• People Management: able to confidently deal with managing a team of people and dealing with performance issues where required.
• Commercial Awareness – requirements and impact.
• Stakeholder Management:
  Able to establish and maintain internal and external stakeholder – relationships and facilitates mutually beneficial negotiations to develop solutions.
• Risk Management:
  
  The ability to identify risks, balance the threats and opportunities associated with the risks, take appropriate mitigating action against the risks and track, and manage risk over their lifetime.
• Business / Financial acumen:
  Knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy (e.g. business KPIs, business cases).
• Experience and proficient in Microsoft office packages.

• Successful delivery of a range of small to large programmes.
• Story‑telling with data: strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences.
• Innovation, complexity of problem solving and independence of thinking.
• Inspiring and Engaging Leadership:
  Inspiring and engaging leadership capability which fosters a culture of empowerment, inclusivity, ownership and pride in the estate and the work we do.
• One Team Approach:
  Demonstrating broad thinking and collaborative behaviour.
• Problem Solving:
  Must be able to proactively solve business problems that deal with uncertainty e.g., demand profile planning including location, skill, and resource.

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life.

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market‑leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme