Operational Assurance & Technical Lead

Overview

We’re looking for a leader to head up our Operational Assurance, Complaints, and Technical Enablement function. This role is all about ensuring our pension administration services are accurate, consistent, and meet both regulatory and client expectations. You’ll play a key part in helping us grow and adapt during a time of increasing regulatory complexity and operational change.

• Lead a proactive audit and assurance framework to identify risks early and drive improvements.
• Oversee complaints management, ensuring fair and consistent handling of cases.
• Translate complex regulatory and technical requirements into practical operational actions.
• Provide technical oversight to ensure processes and communications meet high standards.
• Develop clear, client-friendly updates on regulatory changes to build confidence in our services.
• Lead and develop a multi-disciplinary team, fostering collaboration and continuous improvement.
• Strengthen governance, reporting, and communication with senior stakeholders.

• Have significant experience in pension administration (typically 10+ years).
• Have led multi-disciplinary teams across assurance, complaints, or technical functions.
• Understand governance, audit frameworks, and regulatory requirements.
• Can interpret complex technical information and turn it into practical solutions.
• Are analytical, data-driven, and a strong problem solver.
• Communicate clearly and manage stakeholders effectively.
• Focus on improving customer experience and driving continuous improvement.

• Hold an APMI or EPMI qualification (desirable but not essential).
• Have experience delivering regulatory change or integrating complex client needs.
• Promote a culture of accountability and constructive challenge.

Applicants must already have the legal right to work in the UK.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

• Minimum of 25 days holiday, plus bank holidays, and the option to buy extra days.
• Defined contribution pension scheme, which Gallagher will also contribute to.
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x.
• Income protection, we’ll cover up to 50% of your annual income, with options to top up.
• Health cash plan or Private medical insurance.

• Three fully paid volunteering days per year.
• Employee Stock Purchase plan, offering company shares at a discount.
• Share incentive plan, HMRC approved, tax effective, stock purchase plan.
• Critical illness cover.
• Discounted gym membership, with over 3,000 gyms nationally.
• Season ticket loan.
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
• Emergency back-up family care.
• And many more.

We value inclusion and diversity. In more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities; if you do, you may find some parts of the recruitment process more challenging than others. If you require reasonable adjustments to your application, please get in touch with  If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or…