Senior Client Manager

About Us

Procentia is an award-winning software and technology company specialising in the Pensions and Pension Risk Transfer market. We design intelligent solutions that put administrators and members at the heart of any pension scheme. Established in 2002, we’re renowned for our web‑based pensions administration and management system, Intelli Pen, and are widely regarded as the most comprehensive and feature‑rich platform for modern pensions management.

With offices in the UK and North America, we support some of the largest pension schemes and plans across the private and public sectors.

As a Senior Client Manager you’ll be managing a set of our larger and more complex clients or may be dedicated to one large client. You’ll also be a point of reference and mentor to the other Client Managers, providing guidance and support with a friendly and positive attitude. A successful Senior Client Manager will always seek a win‑win situation for us and our clients, whilst always thinking commercially.

You’ll use data to track the service we provide, analyse trends and insights, and continually improve how we deliver our services by reviewing those insights and working with the team and Head of Client Management to make things even better for our clients.

• Relationship management: run relationships with clients and internally represent clients within the business.
• More than 5 years’ relationship management experience, including large or complex clients.
• Experience in a customer‑focussed role, preferably in a pensions, financial services or IT environment.
• Bachelor's degree in a relevant subject.
• Commercial awareness and ability to balance commercial success with client success.
• Excellent communication skills – written and verbal, and able to translate complex information into simple and intuitive content.

• 25 days holiday (plus public holidays) increasing with length of service up to a maximum of 28 days, with carry over of up to 1 week.
• Buying and selling holiday (up to 1 week).
• Volunteer day.
• 5% employer contribution pension.
• Life assurance.
• Private medical insurance.
• Employee assistance programme (EAP).
• Health care cash plan.
• Tusker – electric car leasing scheme.

We know that some candidates, particularly women, disabled people, LGBTQ+ individuals, neurodivergent people, and those from ethnic minority backgrounds, may hesitate to apply unless they meet every listed requirement. At Procentia, we’re committed to building a diverse, inclusive workplace where everyone can thrive. If this role excites you but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway.

You could be a great fit for this role or another opportunity within our team.