Regional Driver Manager- West & Wales

Regional Driver Manager – West & Wales

Closing date for applications:
Friday 03rd July 2026.

The post holder will lead the delivery and continuous improvement of the strategic objectives (i.e. safety and performance) across the geographical area associated with this post, while ensuring the operation is managed within budget.

• Managing and leading a team of operational experts in train driving to defined targets of driver safety, performance, employee satisfaction, and budget.
• Leading continuous improvement projects.
• Leading the application of operational standards through the driving teams to continuously improve driver performance and safety results.
• Maintaining high quality audit results on safety, including the signing of competence assessment packs to ensure compliance with safety certificate.
• Liaising with the central resourcing team to deploy train crews to budget while meeting company standards of delivery, performance, and compliance with agreements.
• Realising the timetable plan through an innovatively diagrammed and fully resourced efficient link structure that has union agreement.
• Managing recruitment and attrition of drivers.
• Overseeing operational incidents and undertaking necessary recommendations and remedial action, including application of disciplinary procedure.
• Managing train performance within area of control.
• Managing industrial, regional, and local stakeholder relationships (maintenance depots, trade unions, Network Rail, and other TOCs, etc.).
• Undertaking level‑2 on‑call support to level‑1 in real‑time decision making after operational incidents.
• Designing, implementing, and digitalising new performance and safety operational initiatives and KPIs to further enhance driver performance and reduce operating costs.
• Managing liaison with recognised trade unions through structured local level interfaces, developing a successful working relationship to enable matters to be concluded in a win‑win atmosphere of mutual understanding.
• Managing welfare and delivery of employee procedures for drivers such as attendance and individual grievance procedures.
• Developing individuals within the team in accordance with Cross Country Trains personal development structure, providing the support and training to enable people to meet their objectives and personal goals.
• Deputising for Head of Drivers during absence.

• Experienced, self‑motivated manager possessing strong customer‑service vision and excellent people management skills.
• Experienced in change management.
• Process driven.
• University‑level education to degree or diploma level.
• Ability to resolve conflict and influence people at all levels of the business and within external organisations.
• Several years of successful (railway) achievements as a senior manager.
• Completed or willing to complete the strategic safety management course.
• Excellent communication skills.
• Flexible, collaborative.
• Broad knowledge of operating standards and practices.
• Must hold or acquire A1 Skills Assessor qualification or equivalent.

At Cross Country, we believe our people should reflect the diverse communities we serve. Inclusion isn’t just part of our strategy—it’s central to our success. We’re committed to creating a workplace where everyone feels valued, respected, and supported to be their best.