Team Leader, Defined Pensions Administration

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing well‑being programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.

We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work, think of Gallagher.

Are you ready to lead, inspire, and make a real impact in the pensions industry? Gallagher Benefit Services has an exciting opportunity for a Team Leader – DB Pensions Administrator to join our Pensions Outsourcing Practice in Bristol. We’re looking for a dynamic individual with a proven track record in Defined Benefits (DB) pensions administration. If you’re passionate about delivering exceptional service, driving results, and leading a team to success, we’d love to hear from you.

• Oversee day‑to‑day client relationships with trustees and corporate clients, including participation in trustee and client meetings.
• Provide expert advice on pensions queries and stay up to date with industry developments.
• Manage errors and complaints, implementing solutions to prevent recurrence.
• Inspire, motivate, and coach your team to achieve outstanding performance.
• Ensure timely delivery of pensioner payrolls, pension increases, and other key projects.
• Lead internal audits and drive continuous improvement in processes and service quality.
• Monitor staff performance, address concerns, and implement improvement plans.

• Extensive experience with occupational pension schemes, particularly DB schemes.
• Proven expertise in pension projects, scheme events, and complex manual pension calculations.
• Experience as a Principal/Senior Administrator or Deputy Team Lead.
• Strong people management skills, with the ability to inspire, coach, and develop team members.
• IT proficiency, particularly with Microsoft Office tools.
• Stakeholder and client relationship management experience.
• Ideally QPA or PMI qualified (but not essential).
• Eligibility to work in the UK.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get; depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to buy extra days.
• Defined contribution pension scheme, with Gallagher contributions.
• Life insurance, which will pay 4‑times your basic annual salary, with the option to top‑up to 10‑times.
• Income protection, covering up to 50% of your annual income, with options to top‑up.
• Health cash plan or private medical insurance.

• Three fully paid volunteering days per year.
• Employee Stock Purchase plan, offering company shares at a discount.
• Share incentive plan, HMRC approved, tax‑effective, stock purchase plan.
• Critical illness cover.
• Discounted gym membership, with access to over 3,000 gyms nationally.
• Season ticket loan.
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
• Emergency back‑up family care.

Inclusion and diversity (I&D) is a core part of our business, embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength.

By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

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