Head of Programme Delivery

About Procentia

Procentia is an award‑winning software and technology company specialising in the Pensions and Pension Risk Transfer market. Established in 2002, we develop Intelli Pen, a web‑based pensions administration and management system that enables self‑serve technology and consumer‑like experiences for pension scheme members.

The Head of Programme Delivery plays a critical role in ensuring consistent, high‑quality, and predictable delivery across all client programmes. The role leads the end‑to‑end execution of all programmes and major delivery initiatives, ensuring delivery is controlled, governed, and aligned to client and commercial expectations.

• On‑time, on‑budget, high‑quality delivery across all programmes
• Driving delivery consistency and standards across the organisation
• Ensuring clear accountability across the delivery lifecycle
• Managing delivery risk, escalation, and performance

• Planning owns estimation, demand and resourcing
• Programme Delivery owns execution and outcomes

• Programme Delivery Ownership
• Delivery Governance & Control
• Risk, Issue & Escalation Management
• Delivery Performance & Consistency
• Leadership & Team Management
• Cross‑Functional Collaboration
• Client Delivery & Stakeholder Management

• Proven leadership of programme delivery, transformation delivery, or PMO delivery functions
• Strong experience managing / overseeing multiple large‑scale complex programmes in a client‑facing environment
• Demonstrated success in on‑time, on‑budget execution, improving delivery predictability, governance, and execution discipline
• Strong experience in risk management, escalation handling, and delivery recovery
• Excellent stakeholder management across clients, executives, and internal teams
• Ability to lead teams through change and transformation
• Strong commercial awareness, including delivery costs, margins and contractual outcomes

• 25 days holiday (plus public holidays) increasing with length of service up to a maximum of 28 days, with carry over of up to 1 week
• Buying and Selling holiday (up to 1 week)
• Volunteer day
• 5% Employer contribution pension
• Life Assurance
• Private Medical Insurance
• Employee Assistance Programme (EAP)
• Health care cash plan
• Tusker – Electric Car Leasing scheme

We know that some candidates, particularly women, disabled people, LGBTQ+ individuals, neurodivergent people, and those from ethnic minority backgrounds, may hesitate to apply unless they meet every listed requirement. At Procentia, we’re committed to building a diverse, inclusive workplace where everyone can thrive. If this role excites you but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway.