PMO Change Manager

At BT Business you will support UK customers through large‑scale transformation programmes as a PMO Change Manager. You will be responsible for ensuring change demand is governed, prioritised and delivered effectively across a complex environment.

• Lead PMO governance across a portfolio of customer change initiatives.
• Manage and facilitate governance forums, ensuring change demand is reviewed, prioritised and tracked effectively.
• Establish and maintain accurate reporting, dashboards and management information to provide clear programme visibility.
• Own RAID management processes, driving mitigation actions and escalating risks where required.
• Create and maintain a single source of truth for programme and change data.
• Work closely with project managers, delivery teams, finance, contract managers, customer PMO teams and wider stakeholders to coordinate successful delivery.
• Support commercial governance by tracking costs, validating financial information and ensuring billing readiness.
• Manage stakeholder communications and expectations across both BT and customer organisations.
• Drive continuous improvement within PMO processes, controls and reporting frameworks.

• Proven PMO experience within a complex programme, portfolio or change environment.
• Strong governance and reporting expertise, including the creation of meaningful dashboards and management information.
• Experience facilitating governance meetings and working with senior stakeholders.
• Demonstrable RAID management experience.
• Strong data management skills with the ability to maintain accurate programme controls and reporting.
• Excellent stakeholder management skills, with experience building effective relationships across multiple teams and organisational levels.
• Strong analytical and problem‑solving skills, with the ability to identify risks, dependencies and opportunities for improvement.
• Experience coordinating multiple work streams and managing competing priorities in a fast‑paced environment.
• Eligibility for UK Security Clearance (and sole British citizenship).

• Experience with in telecommunications, technology or managed services environments.
• Knowledge of customer‑facing transformation or change delivery programmes.
• Financial governance experience, including cost tracking, invoicing and commercial controls.
• PRINCE2, P3O, MSP or equivalent project/programme management qualifications.
• Experience leading or mentoring PMO professionals.
• Familiarity with portfolio management, resource planning and demand management processes.

• 10% on target annual bonus
• 25 days holiday
• Access to an online private GP 24/7 for you and your immediate family
• Market‑leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity and adoption leave – 18 weeks full pay and 8 weeks half pay
• Discounted BT products, including mobile and broadband
• Market‑leading pension scheme – 5% from you and 10% from us
• Holiday purchase scheme