Deputy Contracts Manager

Deputy Contracts Manager (TCR
- 1) Bristol, England

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Salary: GBP
38000 - GBP
38000 per annum

Location: Bristol Airport, Silver Zone reception building

Vacancy type: Full-time, permanent, office based

Working hours: 37.5 hours per week. This role involves working weekends on a rota basis and some early starts/late finishes.

The post-holder will deputise for the Mego Contract Manager who has full day‑to‑day responsibility for managing our contract for the provision of labour support services at Bristol Airport. This is a complex, high profile and time critical 24/7/365 (almost) operation demanding excellent management skills, total commitment to delivering outstanding customer service and the ability to work in a pressurised environment, the acceptance of irregular hours of work, including early starts or late finishes and regular, rostered weekend working.

You will report to the Mego Contract Manager.

When deputising for the Contract Manager

• Manage service delivery in full compliance with our contractual obligations, standards and KPIs detailed in the Service Level Agreement (SLA).
• Manage service delivery efficiently and effectively in order to achieve our commercial objectives.

• Help the Contract Manager prepare annual forecasts, budgets and worker resourcing plans.
• Support the capture, collation and preparation of data in order to produce monthly SLA reports breaking down our performance by KPI in line with contractual requirements.
• Help the Contract Manager prepare monthly SLA reports for presentation to BAL management.

• Ensure all workers are correctly trained, briefed and attired (including PPE) before their assignments start.
• Manage the scheduling and assignment of workers to shifts across daily, weekly, monthly and annual peaks and troughs in line with demand from BAL.
• Effectively manage communications with all Mego workers across the airport to ensure that they are aware of their shift dates and times and other assignment related information in advance of their deployment.
• Monitor and manage the timesheet completion process to ensure accurate pay and invoicing.
• Take the appropriate management action to mitigate commercial risks and implement corrective actions where performance shortfalls have been identified.
• Investigate (with BAL staff where appropriate) all complaints relating to Mego workers and any alleged transgressions, incidents, poor conduct or events which could impact negatively on the reputation of BAL and/or Mego and elevate to the MD if consequences are potentially serious.
• Manage the storage, issuing, use and return of workwear and PPE. Liaise with head office to ensure items required are ordered and delivered in good time.
• Help BAL deliver an excellent customer experience to all passengers using the Silver Zone block parking operation.

• Plan and execute the timely recruitment and on-boarding of sufficient workers to meet the expected varying demand from BAL and their Business Partners across the airport.

• Manage the deployment and activities of the contract management team using your leadership skills to foster a culture of excellence and teamwork.
• The performance management of the contract management team, VP Team Leaders and VPs assigned to work in the Silver Zone and the monitoring of the performance of other workers supplied across the airport.
• Taking corrective action with workers (in conjunction with BAL staff where appropriate) where an individual’s performance does not meet either our or BAL’s requirements.
• Build effective working relationships with BAL staff at all levels with a special focus on the relationship with the BAL GT manager and Silver Zone manager.
• Liaise effectively with BAL Key Room staff to optimise the smooth running of day-to-day operations.
• Be alert to, monitor and investigate potential cases of discrimination, harassment or bullying of any form within the Mego cohort of workers deployed across the airport.