Senior Manager: Community Wellbeing Services, Nankeville & Hybrid

Senior Manager:
Community Wellbeing Services

Reports to:

Director of Services

Location:

Nankeville & Hybrid – with regular presence across community sites, partner organisations and Catalyst locations

Hours:

1 FTE (to be worked flexibly for needs of business)

Catalyst Support is a leading Surrey charity dedicated to championing wellness across communities, transforming lives by addressing mental, physical, and emotional health needs.

Guided by the belief that wellness is a right for all, Catalyst Support embodies its motto, Supporting Wellness Together, by empowering individuals and communities with innovative, accessible services. With embedded values of kindness, integrity, and commitment, the charity strives to create sustainable, transformative social impact.

Through strong partnerships, ethical governance, and initiatives focused on environmental and financial sustainability, Catalyst Support aligns its efforts with national health priorities, embracing the opportunities to lead the way in integrated, preventative, and community-based care.

This is a senior leadership role accountable for the strategic direction, operational performance and integration of Catalyst’s community-based services and partnerships across Surrey. As Senior Manager:
Community Wellbeing Services, you will hold leadership responsibility for key services including Community Connections, Safe Haven and Counselling, ensuring they are safe, effective, high-quality and aligned within a coherent organisational approach.

Beyond service oversight, you will lead the development of a connected and responsive community offer, ensuring Catalyst’s services operate as part of a wider network of provision across Surrey. You will play a central role in shaping how services connect with each other and with external partners to create clear, accessible and holistic pathways for clients.

You will lead the development of a coherent community wellbeing operating model, ensuring clarity of roles, responsibilities and pathways across services.

You will define and drive what partnership working means at Catalyst, building strong, visible relationships across the VCSE sector, statutory services and local networks, and ensuring Catalyst is a trusted, active and vibrant presence within local communities.

A key focus of the role is ensuring consistent quality, strong safeguarding practice and effective performance across diverse community settings, supported by clear standards, oversight and continuous improvement.

You will be expected to be highly visible and present across services and partnerships, maintaining close connection to delivery, staff, communities and stakeholders.

This is a strategic portfolio leadership role accountable for delivering a connected ‘One Catalyst’ model across services, moving beyond service-level leadership to portfolio-level accountability.

• Service Leadership and Portfolio Oversight
• Hold accountability for the strategic direction, performance, leadership and system integration of the community wellbeing portfolio, including across Community Connections, Safe Haven and Counselling services, ensuring they are well-led, safe and delivering high-quality support.
• Hold strategic oversight of service delivery through senior staff, maintaining visibility of performance, risk, quality and workforce capacity.
• Ensure services are aligned in their approach, standards and delivery, moving from service specific models to a more cohesive organisational offer.
• Lead the development of a coherent community wellbeing operating model across the portfolio.
• Hold accountability for the effectiveness of leadership across services, ensuring consistent delivery, quality and performance across the portfolio.
• Ensure services are sustainable, responsive and aligned with organisational priorities. Lead implementation of the new portfolio structure, including phased transition and stabilisation, and hold accountability for delivery of change, continuity of service, operational performance, service quality and the realisation of intended outcomes throughout and beyond transition.
• Maintain ongoing responsibility…