IUC Team Manager

To support the operational delivery of the IUC service across Bristol, North Somerset and South Gloucestershire,

To provide team leadership and high quality line management to operational teams within the service

To provide base management for a Severnside treatment centre

As part of the Service Delivery Team, you will play a vital part in leading our service alongside the wider Operational Team. The post holder must act in a manner consistent with our code of conduct

At all times the post holder must act in a manner consistent with the code of conduct and appearance representing Bris Doc and the NHS

To provide senior operational management, supervision and quality assurance to shifts to ensure that high standards of patient care are maintained across the service

To work effectively with Shift Managers when on duty to ensure that arrangements for the operational management of shifts are fit for purpose

To ensure that the work undertaken by all team members while on duty supports high standards of patient care and excellent patient satisfaction

Line and Team Management

To have responsibility for the line management of all members of staff in the team

To ensure staff are appropriately supervised and supported in undertaking their allocated duties

Lead specific HR issues and risks in line with Bris Doc policy and with the support of the People team and carry out performance, disciplinary, sickness, grievance meetings with support from Ops Leads

To manage performance of team members and ensure that individual and team performance supports service delivery in line with required standards and the Code of Expectations

To ensure that all members of the team are clear on their respective roles and responsibilities

To ensure that staff adhere to relevant Bris Doc policies such as Health and Safety, Information Governance, Care Quality Commission standards

To create a positive working environment for clinical and operational staff and monitor staff experience, taking action where necessary to improve staff satisfaction

Develop effective team work through good team leadership

To lead the development of the team over time and ensure it can flex and adapt to a changing situation when required

To ensure that all staff receive an annual Performance & Development Review (PDR)

To participate in the on‑call rota

Rota Management

To co‑ordinate the team rota and ensure that all shifts are covered

To plan contingencies for unexpected absence that may impact shift cover

To ensure that rota management is undertaken in a time and resource efficient way, taking into account operational consistency and the opportunity to develop working partnerships with clinical staff while balancing staff needs and preferences

Process Management

To ensure that staff work consistently to agreed standard operating procedures

To identify improvements in operational process and develop new standard operating procedures when required

To ensure that the learning from service audits and evaluations are shared with staff and that opportunities for process improvement are continuously identified

To take responsibility for the efficient, effective and economic use of time and resource within operational shifts, using methods such as lean thinking where appropriate

To contribute to effective working partnerships with other health care teams

To attend regular team meetings at Bris Doc headquarters, and contribute to Friday weekend planning meetings

Communication and Collaboration

To develop effective internal staff communications so that team members are kept informed about the performance and delivery of the service as well as wider Bris Doc news and developments

Carry out regular 121s with their team

Be accessible and available at bases for staff, i.e. attend their nominated base weekly and carry out regular base meetings

To ensure staff receive feedback and information relevant to their specific role in a timely fashion

To ensure staff are valued and appreciated for their contribution to the service

To ensure staff have access to all methods of communication, such as the staff intranet and  email

Induction, Training and Development

To lead on the…