Manager - Non-fee

People & Performance Manager – Non-fee Earning – Bristol

Location: Bristol (Hybrid 2 days a week in Bristol office)

Type of Role: Permanent, Full-time

Salary: £60,000 to £70,000 (DOE)

A new opportunity has arisen for a Senior Associate
- People & Performance, a leadership focused role centred on team management, development and performance. This position is ideal for an experienced people manager seeking a strategic role focused on coaching, performance management and operational delivery rather than technical legal work.

You’ll be responsible for leading, motivating and developing a team to ensure exceptional service delivery and efficient caseload management. Working closely with the Senior Associate
- Technical, you will:

• Lead, support and inspire your team to meet objectives and deliver outstanding customer service
• Manage recruitment, development, performance, conduct and absence in line with internal procedures and regulatory requirements
• Build open, honest and supportive relationships to identify development needs and retain talent
• Play an active role in the management team, contributing to a positive, high energy culture
• Deliver and support change activities, ensuring your team is confident and engaged
• Share knowledge and best practice across the wider management group
• Work closely with senior leaders to meet SLA, KPI, financial and performance targets
• Utilise Management Information to drive efficiency, throughput and departmental objectives
• Ensure cases are managed cost effectively with strong oversight of financial performance

• Proven experience managing junior employees and addressing under performance
• A strong customer focused approach, ideally with experience supporting insurer or commercial clients
• Experience in a similar leadership or performance focused role
• Ability to act independently while knowing when to escape or seek support
• Experience working in a regulated environment (desirable)
• Strong capability in using and developing Management Information to manage performance
• Sound commercial judgement and ability to identify risks and propose mitigation
• Excellent organisational skills and ability to manage multiple commitments under pressure
• Natural leadership qualities with the ability to motivate, influence and inspire

The business provides accessible, high quality legal solutions and supports customers across a wide range of areas including personal injury litigation, dispute management, employment, business and commercial matters. You’ll join a forward thinking organisation offering:

• Genuine career development opportunities
• Support for Training Contracts and alternative qualification routes (SQE/CILEX)
• A high energy, inclusive and collaborative culture
• Opportunities to progress in ways traditional law firms cannot

• Competitive salary
• Professional development and progression opportunities
• Comprehensive wellbeing initiatives
• Modern, flexible working culture
• Supportive, inclusive working environment

If this opportunity sounds of interest or you’d like a confidential conversation about your next career move, please contact:

• Email:
• Phone:  /

The organisation is an equal opportunities employer and welcomes applications from all qualified candidates. Adjustments to the recruitment process can be made to support individual needs.

At Chadwick Nott, we are committed to developing a diverse and inclusive culture as well as supporting our large client network achieve the same. We are an equal opportunities employer and encourage applications of all qualified candidates regardless of their age, sex, race, disability, sexual orientation, disability, culture or anything other personal characteristic. We champion and celebrate diversity in the workplace.

Where a level of experience is indicated, please note that this is only a guideline.