Operations Manager

We currently have a fantastic opportunity for a Operations Manager to join our Operations team, based in Bristol but covering the surrounding area.

The role will be to support the Area Manager in leading a team of people with clear objectives focused on delivering the key business accountabilities. Accountable for service quality with customers within the main hub location supporting the linked express locations. Partner with the relevant Sales Manager(s) customer service colleagues and all relevant stakeholders to build and maintain relationships with local customers and sales teams to drive profitable sales and deliver the highest standards of delivery service.

Accountable for Hub optimisation, deployment of branch fleet and people resource and for all aspects of service fulfilment ensuring KPI’s financial/sales targets are not only met but exceeded working collaboratively with the Area Manager and assume their responsibilities/accountabilities within the main Hub location and the Express in their absence.

• Taking active accountability and ownership of the main Hub location only supporting the Area Manager in the territory supporting absence ensuring great communication & collaboration to deliver a safe efficient working environment in the main Hub.
• Effectively recruit, onboard, and lead all hub team in line with our Principles, ensuring to develop, motivate and coach them to achieve business goals and objectives. You will be responsible for supporting the communication of key business updates and creating an overall great place to work.
• Accountable and own any issues affecting service fulfilment, identify resolutions, implement actions, review outcomes, and upscale where appropriate. Action continuous improvement opportunities where possible
• Accountable for the effective management of the hub fleet, delivery operations and optimisation software (Maxoptra) to ensure that our customers receive the right goods, at the right time, with optimal efficiency and secure proof of delivery within the main Hub location.
• Accountable for local visibility and presence via optimised deployment of the branch fleet, reduced reliance on couriers, and maximising opportunities to grow sales within the single hub location.
• Support the Customer Service team, and local Customer Advocates, to support in the resolution of customer queries and service fulfilment within agreed time frames
• Accountable for the effectiveness of stock management, trade counter/collection point and fleet operations to fully meet customer needs and agreed service levels within the main Hub Location.
• Accountable for reducing or maintaining hub cost effectiveness, reducing/eliminating unnecessary costs and remaining within budgets, whilst maintaining productivity and quality of service to grow our business in a profitable wayu
• Responsible for all aspects of branch compliance and Health & Safety. To be accountable and responsible for all role impacts and touchpoints with ISO standards to include but not limited to 45001(H&S) 14001 (ENVIRO) 9001 (Quality) and 9120(Aerospace)

• Proven experience in a Team Leader / People Leader role
• Demonstrable experience managing a warehouse environment
• Knowledge of industrial supplies Engineering or a Technical background (desirable)
• Experience with in an internal or external sales role
• PC Literate (MS Office)
• Forklift License is desirable

• Competitive annual leave allowance with annual purchase scheme
• Company Funded Healthcare Cash Plan
• Company bonus
• Cycle to work scheme
• Commitment to employee development plans
• 24/7 Wellbeing and Employee Support

Other benefits include:
Company Sick Pay, Company Maternity & Paternity Pay, Discount Benefits Platform and Discounted Cromwell Products.

Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping…