Regional Manager - South West

Regional Manager, ‘South West’ region (field-based). Salary c £55-65k p.a.  bonus & many more benefits. Due to a well-deserved internal move, we have a great opportunity to join our award-winning business on our journey of growth! You’ll lead and inspire 15-20 stores across the South West Region – growing sales, developing your managers and putting customers and their pets at the heart of everything we do.

The Benefits In return for your skills and experience as a Regional Manager in our multi-site retail operation, we offer you the following:
Competitive salary of c £55-65k p.a. (depending on experience)  Car or Car allowance Company bonus potential of up to £10k p.a. based on achieving objectives Generous 30% colleague discount on products and 20% on additional services (e.g. pet clinic) Employee Reward Scheme (discounts and cash back on hundreds of retailers and service providers) Employee Assistance Programme (free, confidential support including counselling, financial and medical advice and Retail Trust membership) Critical Illness & Life Assurance schemes Private Medical Insurance Company pension scheme provided by Legal & General (5% E’ee / 7% E’er) 25 days annual leave plus bank holidays and your birthday off!

The Role – Regional Manager (multi-site Retail / area manager) This role reports to our Head of Retail and sits within our Regional Management team, who each look after a geographical area within the UK. Our Regional Managers are responsible for a store network (c 15-20 stores). Leading and inspiring, coaching and mentoring our Store Managers and Regional Support Managers to grow and develop their own teams to be the leaders of the future.

Empowering them with skills in people management, financial management, customer service excellence, animal care best practice, brand and operational standards as well as legal compliance and managing KPI performance. The South West region in Jollyes spans from Plymouth to Gloucester, South Wales to Swindon. Due to the geographical spread it is essential that the successful applicant lives within the patch to be able to readily access the stores within their region.

A full job description is available on request, but to summarise your key responsibilities:
Managing performance against KPIs – customer / people / financial measures Regular store visits to each store to review performance and standards whilst engaging the teams Communicating key company objectives and messages to ensure the team have understood and are engaged with the mission and how they can affect and contribute to the store’s success. Regular reviews and feedback with your management teams , fostering a culture of high performance, recognising excellence and managing any under-performance consistently.

Work collaboratively with support functions and services to identify opportunities and drive performance across Community Pet Clinics as well as the store network. Analyse and interpret data from Tableau reports on the region’s performance and translate into actionable insights, and plans for improving the region’s commercial performance. Ensure succession plans are in place for colleagues to see career progression opportunities and you have effective recruitment plans where you see potential gaps, or plans for new store openings.

Create a positive working environment that results in happy and knowledgeable teams with stable retention and reduced labour turnover Manage health and safety, security and incident management processes effectively with full colleague awareness and compliance The Skills – Regional Manager (multi-site Retail) To be successful in this role, you’ll need the following skills, experience and qualities: A proven track record in a similar multi-site, Regional or Area operational management role within a retail business.

Resilient leader who strives for results and has a good understanding of customer service culture Strong numerical and analytical skills with the ability to translate data into insights and actions Excellent influencing skills with the ability to communicate effectively at all levels Able to identify team strengths and make the most of…