Lead Agile Delivery Manager

About the job

Job summary

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The Chief Digital Information Office delivers complex, high-value products and platforms that support HMRC's strategic goals and improve outcomes for millions of users. We work in multidisciplinary teams using modern Agile delivery practices to deliver services at scale and improve outcomes for users.

Within CDIO, the Chief Engineering and Platform Office (CEPO) is leading HMRC's technology transformation, simplifying systems, modernising delivery, and building a future-ready digital landscape through scalable, service-based solutions.

We are committed to providing an inclusive, supportive and flexible working environment where colleagues can thrive.

As a Lead Agile Delivery Manager, you will be responsible for driving delivery performance across multiple platform teams, delivering a platform-as-a-service for hundreds of users. You will guide, mentor and enable multidisciplinary teams, champion modern Agile delivery practices, and shape delivery strategy across CDIO.

Job description

This is an exciting opportunity to join HMRC's Chief Engineering and Platform Office (CEPO) as a Lead Agile Delivery Manager on the Multi-channel Digital Tax Platform (MDTP).

As Lead Agile Delivery Manager, you will act as a senior delivery leader across several platform engineering teams that make up MDTP - an award-winning Platform-as-a-Service that hosts HMRC's front-end digital services. Working alongside MDTP's Lead Platform Owner and Technical Architect, you will remove organisational blockers, support teams in improving flow, set best practice for delivery within a platform engineering context, drive value through delivery and create an environment that produces and encourages high-performing teams.

Person specification

A people focussed leader, you are an effective communicator who builds trust at all levels, from delivery teams to senior stakeholders. You demonstrate resilience, sound judgement and a passion for growing capability in others. You foster inclusive, psychologically safe environments where teams can thrive and deliver their best work.

• Demonstrates strong leadership, building trust, safety and empowerment across multiple teams.
• Has proven ability to coach multiple teams to become high-performing, self-organising and continuously improving.
• Communicates clearly and confidently, maintaining effective relationships with stakeholders, senior leaders and delivery teams.
• Shows confidence in negotiation and alignment of teams around shared goals and effectively.
• Encourages a culture of continuous learning and development - Promotes agile and outcome focused ways of working to enable early value delivery and iteration.
• Works effectively with Profession Leads.
• Brings experience supporting technical teams in complex cloud or platform engineering environments.
• Contributes actively to the Agile Delivery community, supporting the growth of the profession.

You will also play a key role in building Delivery Management capability across your business area and CDIO - coaching Delivery Managers, strengthening community of practice engagement, and influencing ways of working at organisational level. You will model strong, inclusive leadership behaviours and help cultivate a culture of continuous improvement and high performance.

You are a credible and experienced senior delivery professional with substantial experience delivering complex digital services within large organisations. You bring a calm, pragmatic leadership style and the ability to balance delivery pace with thoughtful risk management.

Key Responsibilities:

• Lead and oversee delivery across the multiple Agile teams that make up the platform, ensuring alignment to strategic priorities and delivery of user-centred outcomes.
• Coach, mentor and develop Delivery Managers and Senior Delivery Managers, supporting high performance and professional growth.
• Remove systemic impediments by collaborating with senior leaders across Product, Engineering and Design.
• Champion Agile, Lean and flow-based delivery approaches, ensuring consistent application at scale.
• Drive effective planning and prioritisation, enabling transparency and shared understanding of delivery goals.
• Promote psychological safety and collaborative team culture, modelling inclusive leadership behaviours.
• Use delivery metrics and data-driven insight to inform decisions, manage risks and continuously improve delivery performance.
• Guide teams through uncertainty, helping them navigate complexity, ambiguity and organisational change.
• Strengthen the Delivery Management community of practice, leading capability uplift and knowledge sharing.

Essential Criteria:

• Extensive experience leading delivery across…